At a Glance
- Tasks: Provide exceptional HR support and manage queries for over 1,300 colleagues.
- Company: Dynamic HR team at a leading organisation in Southampton.
- Benefits: Competitive salary, hybrid working, generous leave, and development opportunities.
- Other info: Join a culture that values ideas and continuous improvement.
- Why this job: Make a real impact in HR while growing your skills in a supportive environment.
- Qualifications: Previous HR experience and strong customer service skills required.
The predicted salary is between 25425 - 29633 £ per year.
HR Services Coordinator (initially 6-month Fixed Term Contract)
Full-Time
Salary £25,425 - £29,633 (dependent on experience)
Hybrid working
Southampton
About the role
Are you passionate about delivering exceptional HR support that truly makes a difference? Do you thrive in a fast-paced, people-focused environment where your ideas and insights are valued? If so, we want to hear from you!
As part of a HR Delivery team, you'll be providing a first line response service to over 1,300 of your colleagues and People Leaders in the UK, delivering an extraordinary customer experience offering advice and guidance on a diverse range of people related queries. This could be on any part of their journey at OS, helping people navigate our Workday ERP system, supporting recruitment, queries on pay, leave, terms and conditions, benefits and allowances, policies and procedures.
Our People experience is at the forefront of our thinking and to support this we're continuously improving, whether that be by designing and implementing experience-led journeys, adding to our self-service capabilities or ensuring we're providing the most accurate support and advice. Through trend identification and analysis, you'll help us understand where we can improve upon and enhance our HR offering. You'll be able to get involved in all of this and also participate in other projects we have lined up.
Key tasks
- Own and manage inbound HR queries via Workday Help, ensuring timely, accurate, and people-focused responses
- Deliver efficient HR services by administering core processes to high standards, including processing of pay related elements in Workday to ensure people are paid accurately and on time
- Ensure data accuracy, by updating, editing, or amending information in Workday and our SharePoint portal
- Keep an eye out for areas of continuous improvement and share findings or new ways of working with the team
- Provide meaningful HR metrics and insights to address business queries, for example on absence reporting, quarterly and annual people metrics
- Ensure all team administration is handled in line with correct business processes and customer need; for example, develop and enhance work instructions to support efficient business operation, provide support to other HR teams to enable excellent service delivery across the Function, including Workday Team, ER, Resourcing, and Learning & Development
What we're looking for
We are looking for an individual who brings both technical HR expertise and a passion for delivering exceptional customer service. Previous experience in an HR role is essential, and familiarity with Workday is a definite advantage. Just as important to us is finding someone who fits well with our team and culture. If you're highly organised, a strong communicator, naturally curious, and eager to grow, we'd love to hear from you. You'll be someone who can assess situations thoughtfully and take initiative to drive things forward.
We're looking for good evidence of:
- Proven HR experience, with an understanding of HR processes and best practices
- A strong customer service mindset, with a track record of delivering high-quality support to internal stakeholders
- Effective teammate and experience of working with customers to achieve a common goal
- Experience using HR systems, with knowledge of Workday being a distinct advantage
- Proactive approach to improving processes, with examples of streamlining or enhancing ways of working
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively
- Clear and confident communicator, comfortable engaging across all communication channels
- Tech-savvy and adaptable, with confidence using Microsoft Office tools (Word, Excel, Teams, etc.)
- Comfortable working with data, with experience in producing and interpreting HR metrics (desirable)
The rewards
We want you to love what you do and feel supported to do your best work. Our benefits include:
- Competitive salary and pension (OS contribute up to 12.07%)
- Performance ‑ related bonus (where applicable)
- 28 days annual leave plus bank holidays (increasing with service)
- Enhanced family leave, including paid partner leave
- Hybrid and flexible working options
- Learning and development support, coaching and mentoring
- Free subscription to OS Maps and access to wellbeing support
- Volunteering leave and matched fundraising
Location & working pattern
We embrace a hybrid working model at OS, because we believe in flexibility and balance. You'll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend 50% of your working week collaborating face-to-face with colleagues. It's all about combining the best of both worlds connection and autonomy to help you thrive.
Security & eligibility
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, and references.
HR Services Coordinator in Southampton employer: ordnancesurvey
Ordnance Survey is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in the vibrant city of Southampton, this hybrid role allows for flexibility while providing essential HR services, ensuring that you can balance work and life effectively. With a commitment to continuous improvement and employee development, joining our team means being part of a forward-thinking organisation dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land HR Services Coordinator in Southampton
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ordnancesurvey!
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✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ordnancesurvey.
We think you need these skills to ace HR Services Coordinator in Southampton
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ordnancesurvey. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ordnancesurvey and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ordnancesurvey. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ordnancesurvey's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ordnancesurvey
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ordnancesurvey.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ordnancesurvey will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ordnancesurvey and how you would contribute to adapting HR strategies.
