At a Glance
- Tasks: Support and enhance geospatial data services while collaborating in an Agile environment.
- Company: Join Ordnance Survey, the UK's leading mapping agency with a global reputation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with mentoring opportunities and a focus on continuous improvement.
- Why this job: Make a real impact on public services and technology with cutting-edge geospatial solutions.
- Qualifications: Experience in software development, cloud services, and strong teamwork skills.
The predicted salary is between 43918 - 51238 £ per year.
Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers in virtually all sectors improve quality of life.
OS expertise and data supports efficient public services and infrastructure, new technologies in transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 230 years, we've built a reputation as the world's most inspiring and trusted geospatial partner.
About the role
You'll join one of our Technology Support Teams, which supports and maintains a range of internal ETL services that produce data for our customer delivery platforms.
As a Support Engineer, you will help strengthen the resilience, reliability and quality of OS's ETL services by:
- Maintaining, managing and supporting software and infrastructure that underpin key business activities
- Designing and implementing improvements to service performance, including automating deployments, right-sizing systems, and extending monitoring and alerting capabilities
- Safeguarding critical services by continually assessing and improving observability, resilience and security
- Investigating and resolving root cause issues, identifying why failures occur, and working with subject matter experts when necessary to fully resolve problems
- Applying DevSecOps and SRE principles to improve both services and team capability
- Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows
You'll work closely with Engineers and wider stakeholders every day, collaborating within an Agile environment. To thrive in this role, you'll bring:
- Strong software development and operational knowledge
- Experience supporting scalable cloud-based services, ideally in Azure
- Effective communication and teamwork skills, enabling smooth collaboration across multiple teams
What we're looking for
You will need to demonstrate your track record against the following essential criteria:
- Experience in coding and engineering practices, for example, creating infrastructure-as-code, software engineering, DevOps methodologies or test automation
- Genuine passion for continually improving the reliability and stability of operational services
- Supporting and maintaining complex, cloud-based services working within an Agile framework
- Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices
- Cloud technologies and best practice - ideally in Azure
- Infrastructure-as-Code - ideally using Bicep
- A track record of continually identifying and implementing service improvements or observability
- Experience of coaching and mentoring other team members and providing consultancy to other teams
Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on the performance, configuration and functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one. You will also play a key role in developing the technical capability of the team - mentoring, teaching and strengthening shared knowledge, skills and engineering practice.
Here is a snapshot of the technologies that we use:
- Azure Cloud (AppServices, Function Apps, DataFactory, Batch, EntraID, AzureML, etc.)
- Azure DevOps (Pipelines, Bicep templates, CLI, PowerShell, Artefacts)
- Python/C#
- Azure Databricks
- Git, YAML
- PowerBI
- ESRI ArcGIS, FME, QGIS, etc.
Key details
Closing date: Thursday 2nd July at 23:59
Interview Information: Candidates are required to complete a SOVA personality assessment and a practical exercise in advance of the interview. These will form part of the interview discussion.
Support Engineer (Remote Working) in Southampton employer: Ordnance Survey
Ordnance Survey (OS) is an exceptional employer, offering a dynamic and collaborative work culture that prioritises employee growth and innovation. With a strong commitment to professional development, OS provides opportunities for continuous learning and mentorship within a supportive hybrid working environment in Southampton, making it an ideal place for those passionate about geospatial technology and improving public services.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Remote Working) in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ordnance Survey values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ordnance Survey might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ordnance Survey!
✨Direct Apply to Ordnance Survey
Let's not forget to apply directly through the Ordnance Survey website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer (Remote Working) in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ordnance Survey.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ordnance Survey. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ordnance Survey
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
