At a Glance
- Tasks: Lead and enhance service management processes for operational excellence.
- Company: Join Ordnance Survey, a pioneer in geospatial technology with over 230 years of trusted data.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to continuous improvement.
- Why this job: Make a real impact in a role that champions innovation and collaboration.
- Qualifications: Expertise in ITIL 4 processes and proven leadership in Technology Service Management.
The predicted salary is between 46628 - 54399 £ per year.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
Our Principles
- Clear the path - Cut the noise, simplify and remove blockers so work can move at pace
- Seek the story - Listen fully, build understanding, fact-check assumptions and speak up
- Do what matters - Focus on value, make deliberate stop/start/continue decisions, and recognise the contribution of others
About the role: As a Senior Technology Service Manager, you will play a pivotal role in ensuring the operational excellence of our Distributing services. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best practice (including security), whilst also managing operational issues & risks.
In this role, you will:
- Lead and coach Technology Service Managers, fostering collaboration, accountability and high performance across service teams
- Own service management excellence, overseeing Incident, Problem, Change and Release Management to minimise operational impact
- Define, monitor and improve service performance through clear KPIs, OLAs and regular service reviews
- Ensure effective monitoring and alerting for critical services, enabling proactive issue detection and resolution
- Maintain robust service documentation, including architecture, configuration and maintenance roadmaps
- Champion security, resilience and compliance, ensuring adherence to standards, regulations and best practice
- Support service continuity, promoting Disaster Recovery and Business Continuity planning, testing and continual improvement
- Identify, manage and escalate operational risks and issues, focusing effort on what makes the biggest difference
- Collaborate with stakeholders and suppliers, building shared understanding and alignment with business priorities
- Enable smooth change into live service, ensuring operational requirements are embedded and transitions are well managed
- Manage service costs responsibly, creating estimates, monitoring spend and ensuring value for money
What we’re looking for:
We’re looking for someone who can demonstrate the skills and experience needed for this role and who aligns with our principles. You’ll bring:
- Expertise in ITIL 4 processes is Essential - (Incident, Problem, Change & Release Management)
- Proven track record in Technology Service Management at a Senior level
- Good understanding of online ordering, fulfilment & distribution services, ideally including APIs
- Strong leadership skills with the ability to coach, develop and potentially manage teams and individuals
- Excellent communication and stakeholder management skills
- Ability to manage complex issues and drive continuous improvement
Security & eligibility:
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services) (DBS). Please be aware that this role will require Security Clearance in addition to our standard pre-employment and DBS checks. This role requires the right to work in the UK at the time of application. Unfortunately, OS cannot provide visa sponsorship for this position.
Closing date: Sunday 26th April 2026 at 23:59pm
Inclusion at OS:
Research shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey, we’re committed to building a diverse, inclusive and welcoming workplace. If this role excites you but your experience doesn’t match every point, we encourage you to apply. We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
Senior Technology Service Manager in Southampton employer: Ordnance Survey
Ordnance Survey is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Southampton. Employees benefit from competitive salaries, flexible working options, and a strong focus on professional development, ensuring that team members can grow their skills while contributing to meaningful projects in cloud infrastructure. With a commitment to agility and continuous improvement, Ordnance Survey provides a rewarding environment for those looking to make a significant impact in the tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technology Service Manager in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ordnance Survey values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ordnance Survey might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ordnance Survey!
✨Direct Apply to Ordnance Survey
Let's not forget to apply directly through the Ordnance Survey website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technology Service Manager in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ordnance Survey.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ordnance Survey. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ordnance Survey
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
