Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and resolve service requests for high customer satisfaction.
- Company: Leading mapping and data organisation in the UK with a strong reputation.
- Benefits: Hybrid working model after training, competitive salary, and valuable experience.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience in IT support, problem-solving skills, and knowledge of Windows OS and Microsoft 365.
- Other info: 10-month Fixed Term Contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading mapping and data organization in the UK is seeking a Service Desk Analyst for a 10-month Fixed Term Contract. In this role, you will provide first-line IT support, ensuring the resolution of service requests to uphold high customer satisfaction levels.
The ideal candidate will have:
- Prior experience in IT support
- Strong problem-solving skills
- Familiarity with Windows OS and Microsoft 365
This role is office-based in Southampton with a hybrid working model post-training.
Hybrid Service Desk Analyst - IT Support Pro in Southampton employer: Ordnance Survey
Contact Detail:
Ordnance Survey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - IT Support Pro in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and how we handle customer queries effectively.
✨Tip Number 3
Show off your tech skills! Bring examples of how you've used Windows OS and Microsoft 365 in past roles. We want to demonstrate that we’re not just familiar, but confident with these tools.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant experience directly.
We think you need these skills to ace Hybrid Service Desk Analyst - IT Support Pro in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and problem-solving skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst position and how your skills can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills: Since familiarity with Windows OS and Microsoft 365 is key, make sure to mention any specific experiences you have with these tools. We’re looking for candidates who can hit the ground running, so highlight your technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Ordnance Survey
✨Know Your Tech
Brush up on your knowledge of Windows OS and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you’ve employed. This will show that you’re not just familiar with the software but can also handle common issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced in IT support and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to maintain high customer satisfaction.
✨Understand the Company Culture
Research the mapping and data organisation you're applying to. Familiarise yourself with their values and mission. During the interview, relate your personal values to theirs, showing that you’re a good fit for their team and culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, the types of service requests you might encounter, or how success is measured in this position. This shows your genuine interest and helps you assess if the role is right for you.