Head of Consumer Channel in Southampton

The Opportunity

Ordnance Survey’s Consumer channel helps millions of people discover, explore and enjoy Great Britain’s outdoors through our trusted printed maps, the OS Maps app, and through a range of digital, direct, retail and partner routes to market. As Head of Consumer Channel, you’ll create and lead the strategy and performance of our Consumer (B2C) business, shaping how we acquire, retain and grow our customer base across every touchpoint. This is a central leadership role at the heart of our consumer business. You’ll direct Sales and Marketing Leads and work closely with Product and Proposition teams to define a single, integrated omnichannel direction, ensuring customer journeys, propositions and experiences operate as a connected system driving sustainable growth and long-term value. You’ll be accountable for delivering revenue, growth and customer experience outcomes, balancing short-term performance with long-term sustainability, and ensuring all Consumer activity is aligned to clear commercial priorities.

What You’ll Do

• Consumer Channel Leadership: Own and lead the Consumer channel strategy and performance, defining priority audiences, propositions, journeys and funnel focus across all B2C touchpoints.
• End-to-End Commercial Performance: Drive acquisition, retention, growth and revenue performance, ensuring customer journeys from awareness through to in-life engagement are connected, insight-led and effective.
• Omnichannel Strategy & Delivery: Set a clear, integrated direction across digital, retail, direct and partner channels, ensuring consistency of experience and maximising commercial impact.
• Joint Leadership Model: Lead through a Sales and Marketing leadership pairing, ensuring shared ownership of priorities, plans and outcomes across the Consumer channel.
• Product & App Partnership: Work closely with Product teams to translate channel strategy into product and app-based experiences (e.g. OS Maps), aligning priorities without owning delivery.
• Insight, Data & Optimisation: Use customer insight, performance data and feedback loops to drive prioritisation, improve funnel performance and continuously refine strategy.
• Investment & Trade-Offs: Make informed investment decisions across the Consumer channel, balancing competing priorities and aligning with wider channel and enablement leaders to maximise value.
• Cross-Functional Alignment: Ensure clear alignment between strategy (“what”) and delivery (“how”), working with marketing, product and enablement teams to execute effectively through others.

About You

• You are a senior, commercially driven leader with strong experience in consumer (B2C) environments and a track record of delivering growth through clear strategy and cross-functional leadership.
• Proven experience leading consumer sales, commercial or channel functions.
• Strong understanding of omnichannel strategy across digital, retail, direct and partner environments.
• Deep commercial expertise across acquisition, retention, pricing, subscription models and customer lifetime value.
• Experience defining and executing end-to-end customer journeys and funnel strategies.
• Experience delivering growth strategies through product and app-based development (e.g. mobile or digital platforms).
• Highly data-literate, using customer insight and performance analytics to drive decisions.
• Strong experience working across sales, marketing, product and proposition teams.
• Skilled at managing investment trade-offs and competing priorities.
• Confident operating in complex, evolving environments, providing clarity and direction.
• Strong communicator and influencer, able to align stakeholders around shared commercial outcomes.
• Comfortable maintaining clear accountability boundaries between strategy and delivery.

As an OS Leader

Operating principally at the “Leading the Organisation” level in the OS Leadership Framework, you will lead through Engage, Grow and Deliver, creating the clarity, capability and environment that enable your people and teams to succeed, and:

• Engage: create clarity and alignment through a compelling narrative, build trusted relationships and foster a connected, inclusive environment.
• Grow: strengthen capability and ways of working, enabling sustainable performance and leading change across the system.
• Deliver: drive strategic outcomes with clear accountability, pace and continuous improvement.

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done.

• Salary – c100k (dependent on experience) - Hybrid working (3 days in office).
• OS discretionary Heads bonus scheme up to 18%.
• A competitive pension scheme (OS contributes up to 12.07%).
• 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years.
• Enhanced family leave, including up to 12 weeks paid partner (paternity) leave.
• Free subscription to OS Maps.
• Access to online learning platforms.
• Coaching and Mentoring schemes.
• Plus, a suite of excellent additional perks and benefits.

Location

We embrace a hybrid working model at OS, because we believe in flexibility and balance. You’ll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend a minimum of 3 days of your working week collaborating face-to-face with colleagues. It’s all about combining the best of both worlds connection and autonomy to help you thrive.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)). Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date: Sunday 13 September @ 23:59. Interviews are scheduled to take place in person at Ordnance Survey Head office.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you’re enthusiastic about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.

Skills required for this role: Apps Development, Budget Management, Commercial Acumen, Consumer Sales, Emotional Awareness, Individual Resilience, Managing Ambiguity, Prioritization, Roadmap Development, Sales Performance, Setting Direction, Shared Leadership, Shared Value Creation, Stakeholder Influence, Target Focus.