At a Glance
- Tasks: Lead and enhance CRM or ERP systems to improve business processes and customer engagement.
- Company: Join Ordnance Survey, a pioneer in geospatial technology with over 230 years of trusted data.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to your career development.
- Why this job: Make a real impact by solving complex business challenges and influencing change.
- Qualifications: Experience in CRM or ERP systems and strong understanding of business processes.
The predicted salary is between 59015 - 68850 € per year.
We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to:
- Sales & Customer (CRM)
These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations. Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS.
We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities. These roles sit within our Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it - strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise.
- Functional Consultant - Sales & Customer (CRM)
You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities.
- Functional Consultant - Finance (ERP)
You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities.
Key Responsibilities:
- Provide functional leadership and act as a trusted advisor to business stakeholders
- Lead functional work packages from design through to business adoption
- Translate business needs into clear functional designs and solution options
- Support prioritisation and decision-making through commercial awareness
- Build strong relationships across service leads, delivery teams, users and partners
CRM - Essential
- Experience working with Customer Relationship Management / Customer Engagement platforms
- Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)
Finance - Essential
- Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting)
Please submit a CV and covering letter, clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM)).
We are committed to building a diverse and inclusive workplace.
Business Systems Functional Consultants (2 Roles – CRM & ERP) in Southampton employer: Ordnance Survey
At Ordnance Survey, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our employees to thrive. With competitive salaries, hybrid working options, and a commitment to professional development, we provide our Business Systems Functional Consultants with the opportunity to influence meaningful change while working at the forefront of geospatial technology in Southampton. Join us to be part of a team that values innovation, diversity, and the pursuit of excellence in delivering impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Functional Consultants (2 Roles – CRM & ERP) in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Ordnance Survey on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their tech stack, especially Dynamics 365. We recommend brushing up on CRM and ERP processes so you can speak their language and show you're the right fit.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled complex business challenges in the past. Use specific examples that highlight your functional expertise and leadership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Ordnance Survey.
We think you need these skills to ace Business Systems Functional Consultants (2 Roles – CRM & ERP) in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the specific role you're applying for. Highlight your experience with CRM or ERP systems, depending on which specialism you’re interested in. We want to see how your skills align with what we do at Ordnance Survey!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background can help us improve customer journeys or financial processes. Keep it engaging and relevant to the job description.
Showcase Your Experience:When detailing your experience, focus on specific projects or roles where you've made a measurable impact. We love seeing how you've improved processes or influenced change in previous positions, especially in CRM or ERP contexts.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Ordnance Survey. We can’t wait to hear from you!
How to prepare for a job interview at Ordnance Survey
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially in relation to CRM and ERP functionalities. Be prepared to discuss how you've used these systems in past roles and how they can be leveraged to improve customer journeys or financial processes.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've solved complex business challenges using your functional expertise. Be ready to explain your thought process and the impact your solutions had on the organisation. This will demonstrate your ability to influence change effectively.
✨Build Relationships Before You Walk In
Research the company culture and key stakeholders within Ordnance Survey. If possible, connect with current employees on LinkedIn to gain insights. This will not only help you understand their needs better but also show that you're proactive and genuinely interested in the role.
✨Prepare Questions That Matter
Have a list of thoughtful questions ready for your interviewers. Ask about their current challenges with CRM or ERP systems, or how they envision the role contributing to their strategic goals. This shows that you're not just focused on getting the job, but also on how you can add value to their team.
