At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for customers.
- Company: Join Ordnance Survey, a leader in technology operations.
- Benefits: Enjoy competitive salary, bonuses, and flexible hybrid working.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the go-to person for tech support and make a difference.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Ordnance Survey is seeking a Service Desk Analyst to join their Technology Operations team. This role requires strong technical aptitude and customer service skills as you will serve as the first point of contact for IT support, handling a high volume of requests and troubleshooting issues across systems.
The ideal candidate will have experience in a similar fast-paced environment, be proficient in Microsoft 365, and possess excellent communication skills.
The position offers a competitive salary, performance-related bonuses, and hybrid working options.
Service Desk Analyst - Customer-Focused IT Support (Hybrid) employer: Ordnance Survey
Ordnance Survey is an excellent employer that values its employees by offering a dynamic work culture and opportunities for professional growth within the Technology Operations team. With competitive salaries, performance-related bonuses, and the flexibility of hybrid working, we ensure our Service Desk Analysts thrive in a supportive environment while making a meaningful impact on customer-focused IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Customer-Focused IT Support (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ordnance Survey on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Desk Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be troubleshooting issues, we recommend practising common IT support scenarios. This will help us show off our problem-solving abilities when it counts!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows that we’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our CV and cover letter to highlight our customer service skills and experience with Microsoft 365, making us stand out.
We think you need these skills to ace Service Desk Analyst - Customer-Focused IT Support (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how you've handled requests and troubleshot issues in the past, so be specific about your skills with Microsoft 365 and any relevant tools.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Analyst role. Share examples of how you've excelled in fast-paced environments and how you prioritise customer satisfaction.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep your language clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ordnance Survey
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft 365. Be ready to discuss how you've used these tools in previous roles and be prepared to troubleshoot common issues on the spot.
✨Show Off Your Customer Service Skills
Since this role is all about customer-focused IT support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to handle high-pressure situations.
✨Research Ordnance Survey
Get to know Ordnance Survey and their Technology Operations team. Understanding their mission and values will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Practice Common Interview Questions
Anticipate questions related to handling multiple requests and prioritising tasks. Practise your responses to ensure you can articulate your thought process clearly and demonstrate your ability to thrive in a fast-paced environment.
