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- Tasks: Lead the Customer team to drive product value and impact for clients.
- Company: Ordnance Survey is the UK's national mapping agency, renowned for its trusted location data.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Join a mission-driven team impacting critical infrastructure and public services across Britain.
- Qualifications: Strong commercial background with experience in monetising data and leading sales teams.
- Other info: Applications close on 4th June 2025; early interest is encouraged.
The predicted salary is between 72000 - 108000 £ per year.
Ordnance Survey (OS) is a technology focused data business, creating and delivering high quality and trusted location data to generate insights for people, businesses, and government. With valuable location data and expertise, built on over 230 years of experience, OS are maintaining the UK’s position as number two in the world for geospatial capability. OS hold and maintain vast foundational location data, providing an invisible fabric which underpins the things we take for granted every day – transport, utilities, housing, logistics.
OS help the Department for Science, Innovation and Technology (DSIT) on its mission to deliver improved public services and grow the economy. OS data and expertise underpins critical economic activities such as utilities, asset management, planning applications, and public services such as emergency response, mountain rescue, and flood defence planning. Companies like Vodafone and Sainsbury’s use the locations of OS Unique Property Reference Numbers (UPRNs) to ensure parcels are efficiently delivered. OS are used ubiquitously by utilities and telecoms providers. SSE use OS location information to maintain 48,500km of high-voltage powerlines. BT, Altnets, and Ofcom use OS products to manage national telecoms infrastructure.
OS has a refreshed strategy and aims to expand the volume and value of location-related insights by both improving the applicability of OS data and dramatically expanding its use. OS are now seeking a Chief Customer Officer (CCO) to lead the Customer team to drive more destinations for their products delivering measurable value and impact to customers and channel partners. OS seek a commercially minded individual with excellent communications capability who will help evolve the current business and go-to-market strategy. The CCO will need to understand and connect to the OS mission, working alongside a high performing executive team, delivering outstanding leadership to the customer team (120 FTE).
Skills and Experience:
- Strong commercial background; an individual with experience monetising data into products and services.
- A well regarded, influential leader with the resilience to operate effectively in both public sector and commercial markets.
- Strong experience of leading sales teams and innovating to continuously improve and drive growth.
- Strong experience of delivering business growth – sales, revenue, value and economic impact through an indirect sales model.
- Able to transform business models and go-to-market approach.
- Enjoys leading a balanced and changing portfolio of value add and revenue generating opportunities.
- Must be comfortable measuring success through a range of qualitative and quantitative measures.
- Demonstrable experience of working across vertical market sectors, such as Transport and Financial Services be that delivery to government, business, or consumers.
- Growth mindset – thrives on change, driving change and transformational aspects of technology / processes / people.
- Demonstrable experience of driving high performance through nurturing people capability and effective ways of working.
- Intellectually curious; a high EQ - from a customer / partner perspective and internal management of stakeholders.
- Strategic thinker, but comfortable to roll sleeves up and ‘get stuck in’.
- Collaborative and influential with ability to question at all levels of the organisation.
- Strong reasoning skills and financially astute.
- Proven competency in strategic planning and business development.
Ordnance Survey is pleased to be working with Odgers Berndtson on this appointment. For further information, including details of how to apply, please visit. The closing date for applications is Wednesday 4th June 2025, early expressions of interest are welcome. Please do not apply via this page as your application will not be considered.
About the company: Ordnance Survey is the national mapping agency for Great Britain.
Chief Customer Officer employer: Ordnance Survey
Contact Detail:
Ordnance Survey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Officer
✨Tip Number 1
Familiarise yourself with Ordnance Survey's mission and values. Understanding their focus on location data and its applications will help you articulate how your experience aligns with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Ordnance Survey, especially those in leadership roles. This can provide you with insider insights into the company culture and expectations for the Chief Customer Officer role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven business growth and transformed go-to-market strategies in previous roles. Tailoring your experiences to reflect the needs of OS will make a strong impression.
✨Tip Number 4
Stay updated on trends in geospatial technology and data monetisation. Being knowledgeable about the latest developments will demonstrate your commitment to the industry and your readiness to lead at OS.
We think you need these skills to ace Chief Customer Officer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Chief Customer Officer position at Ordnance Survey. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should clearly showcase your strong commercial background and experience in monetising data into products and services. Use quantifiable achievements to demonstrate your impact in previous roles, especially in sales growth and business development.
Write a Strong Cover Letter: In your cover letter, express your passion for the mission of Ordnance Survey and how you can contribute to their goals. Highlight your leadership experience and ability to drive change, as well as your collaborative approach to working with teams and stakeholders.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Ensure there are no grammatical errors or typos, and that your writing is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ordnance Survey
✨Understand the Company’s Mission
Before your interview, make sure you thoroughly understand Ordnance Survey's mission and how they leverage location data. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Commercial Acumen
As a Chief Customer Officer, you'll need to highlight your experience in monetising data into products and services. Prepare specific examples of how you've driven business growth and transformed business models in previous roles.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you've nurtured high-performing teams. Share instances where you've successfully led sales teams or implemented innovative strategies that resulted in measurable success.
✨Prepare for Strategic Discussions
Expect to engage in conversations about strategic planning and business development. Brush up on your knowledge of various vertical market sectors, especially Transport and Financial Services, and be prepared to discuss how you can drive growth in these areas.
