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- Tasks: Manage customer feedback on Trustpilot and make outbound calls for review requests.
- Company: Dynamic company in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary of £24,785 plus uncapped OTE of £8,000.
- Other info: Thriving environment with opportunities for growth and development.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 24785 - 32785 £ per year.
A dynamic company in Manchester is seeking a TrustPilot Executive to manage customer feedback on Trustpilot. The role includes:
- Making outbound calls for review requests
- Responding to and investigating reviews
- Collaborating on targeted campaigns
Successful candidates should have strong communication skills, be detail-oriented, and be comfortable in a metrics-driven environment. The position offers a competitive salary of £24,785 plus an uncapped OTE of £8,000.
Trustpilot Review Recovery Specialist (In-Office) employer: OrderYOYO
Contact Detail:
OrderYOYO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trustpilot Review Recovery Specialist (In-Office)
✨Tip Number 1
Get to know Trustpilot inside out! Familiarise yourself with how it works and the kind of reviews that get posted. This will help you sound knowledgeable during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves making outbound calls, try role-playing with a friend or family member. The more comfortable you are talking about customer feedback, the better you'll perform when it counts.
✨Tip Number 3
Show off your detail-oriented side! Prepare examples from your past experiences where you've successfully managed feedback or resolved issues. This will demonstrate your ability to handle the metrics-driven environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you take that extra step. It shows initiative and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Trustpilot Review Recovery Specialist (In-Office)
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing customer feedback, make sure your application highlights your strong communication skills. We want to see how you can connect with customers and handle their reviews effectively.
Be Detail-Oriented: In a metrics-driven environment, attention to detail is key. When writing your application, give examples of how you've successfully managed details in past roles or projects. This will show us you're the right fit for the job!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the Trustpilot Review Recovery Specialist role. We love seeing candidates who take the time to understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our dynamic team in Manchester!
How to prepare for a job interview at OrderYOYO
✨Know Your Trustpilot Inside Out
Before the interview, make sure you understand how Trustpilot works and its importance in managing customer feedback. Familiarise yourself with common review scenarios and think about how you would handle them. This will show your potential employer that you're proactive and knowledgeable.
✨Show Off Your Communication Skills
Since the role involves making outbound calls and responding to reviews, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to refine your communication style and ensure you can convey your ideas effectively.
✨Be Detail-Oriented
Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s catching a mistake in a report or ensuring customer satisfaction, having specific anecdotes ready will demonstrate your ability to thrive in a metrics-driven environment.
✨Prepare for Metrics Questions
Since this role is metrics-driven, be ready to discuss how you've met targets in previous jobs. Think about your achievements and how you can quantify them. This will help you illustrate your capability to contribute to the company's goals and show that you’re results-oriented.