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For Companies At a Glance
- Tasks: Engage with customers to boost Trustpilot scores and manage feedback effectively.
- Company: Dynamic company in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, and clear growth opportunities.
- Other info: Join a collaborative environment with a focus on performance and results.
- Why this job: Make a real impact on customer experiences and enhance your skills in a supportive team.
- Qualifications: Strong communication skills and ability to handle multiple tasks.
The predicted salary is between 24800 - 32800 £ per year.
Location: Manchester: In-office, Monday–Friday, 10:00–18:00
Salary: £24,785 + Uncapped OTE (£8,000)
Overview
We are looking for a confident and resilient Trustpilot Recovery Agent to take ownership of improving our Trustpilot score to a defined target. You will work closely with various teams to generate positive, compliant reviews, manage negative feedback, and coordinate targeted outreach campaigns. This is a hands‑on, admin‑heavy role that requires persistence, attention to detail, and a results‑driven mindset.
Key Responsibilities
- Make outbound calls to existing partners and follow up on positive customer interactions to request reviews.
- Respond promptly to all Trustpilot reviews, ensuring professional handling of both positive and negative feedback.
- Investigate recent negative reviews, resolve issues where possible, and encourage updated feedback.
- Work with Trustpilot to identify and remove ineligible or fake reviews while maintaining full compliance with legal and platform guidelines.
- Collaborate across teams to run targeted review campaigns and share progress updates with leadership.
- Contribute to ongoing efforts to increase the volume of high‑quality reviews and reduce negative review frequency.
Skills
- Able to manage multiple tasks and data simultaneously.
- Customer‑focused with positive persuasion skills.
- Comfortable in an admin‑heavy, metrics‑driven environment.
- Ability to work to strict deadlines and performance targets.
What We Offer
- Competitive base salary of £24,500.
- Uncapped commission with an OTE of £8,000.
- Clear performance targets and growth opportunities.
- Collaborative and supportive in‑office environment.
Trustpilot Executive employer: OrderYOYO
Contact Detail:
OrderYOYO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trustpilot Executive
✨Tip Number 1
Get to know the company inside out! Research Trustpilot's values, recent news, and their approach to customer feedback. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your pitch! Since this role involves making outbound calls, rehearse how you'll introduce yourself and explain why you're reaching out. Confidence is key, so make sure you sound enthusiastic and ready to engage with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Trustpilot Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trustpilot Executive role. Highlight any experience you have with customer feedback, review management, or admin-heavy tasks. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving Trustpilot scores and how your previous experiences make you the perfect fit for this role. Let us know what makes you tick!
Showcase Your Attention to Detail: Since this role is admin-heavy, it's crucial to demonstrate your attention to detail. Whether it's through your CV formatting or examples of past work, we want to see that you can manage multiple tasks without missing a beat.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at OrderYOYO
✨Know Your Trustpilot Inside Out
Before the interview, make sure you understand how Trustpilot works and its importance in customer feedback. Familiarise yourself with common terms and metrics related to Trustpilot scores, as this will show your genuine interest in the role.
✨Showcase Your Resilience
This role requires a confident and resilient mindset. Prepare examples from your past experiences where you've successfully handled negative feedback or turned a challenging situation into a positive outcome. This will demonstrate your ability to thrive in a metrics-driven environment.
✨Highlight Your Attention to Detail
Since the job is admin-heavy, be ready to discuss how you manage multiple tasks and data simultaneously. Bring up specific tools or methods you use to stay organised and ensure accuracy in your work.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to respond to a negative review or make an outbound call. Practise these scenarios beforehand so you can showcase your customer-focused approach and positive persuasion skills effectively.