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- Tasks: Help onboard restaurants and ensure their success through data analysis and customer engagement.
- Company: OrderYOYO empowers restaurants with personalised apps and marketing, promoting their independence and success.
- Benefits: Enjoy uncapped bonuses, a vibrant work culture, casual dress, and exciting social events.
- Why this job: Join a dynamic team that values individuality and offers genuine career progression opportunities.
- Qualifications: Looking for motivated self-starters with great communication skills and a positive attitude.
- Other info: This hybrid role is based in Manchester, with a focus on teamwork and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!
ORDERYOYO’s Mission
We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!
Here’s a taste of what you’ll be doing
The Onboarding Associate role is a hybrid role focussing on Onboarding of restaurants and Customer Success – With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.
Customer Success
- Outbound calls to restaurants to ensure customer success.
- Looking at existing Restaurant partner\’s account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
- Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
- Taking ideas to the restaurant partners and implementing them.
Onboarding
- Dealing with the activation of our restaurant partners from the sign up to going live.
- Outbound calls to restaurants to ensure smooth onboarding process.
- You will be responsible for creating the Restaurant\’s profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
- Tracking and responsible for the restaurant within the first 60 days.
- Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the UK.
Location
Manchester
Hours
9am-5.30pm with flexibility
What We Offer
- Great UNCAPPED bonus structure.
- A Social & Vibrant environment – We want you to enjoy being at work.
- Casual Dress.
- Monthly Friday socials & extensive social activities calendar.
- Monthly Sales Conferences & Quarterly National Conferences.
- 2 Annual companywide parties.
- Genuine progression and career development opportunities.
What We Are Looking For In You
- Driven self-starters who are motivated to achieve bonus.
- Someone with initiative, who is able to work as part of a team and individually.
- Goal-oriented individuals with a never say die attitude to get the job done.
- We’re all about personality and energy – We love enthusiasm.
Who we are at OrderYOYO
We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other\’s contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities.
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Onboarding Associate employer: OrderYOYO
Contact Detail:
OrderYOYO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Associate
✨Tip Number 1
Familiarise yourself with OrderYOYO's mission and values. Understanding how they empower restaurants will help you align your answers during interviews and demonstrate your enthusiasm for their goals.
✨Tip Number 2
Brush up on your communication skills, especially for outbound calls. Practising how to engage with restaurant partners and address their needs will show that you're ready to excel in the Onboarding Associate role.
✨Tip Number 3
Highlight any experience you have with customer success or onboarding processes. Be prepared to discuss specific examples of how you've helped clients achieve their goals, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your problem-solving abilities by preparing scenarios where you've had to think on your feet. This role requires empathy and quick thinking, so demonstrating these traits can set you apart from other candidates.
We think you need these skills to ace Onboarding Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Onboarding Associate role at OrderYOYO. Highlight your relevant experience in customer success and onboarding processes in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, attention to detail, and any previous experience in a similar role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of OrderYOYO's mission that resonate with you and how you can contribute to their goals.
Showcase Your Personality: OrderYOYO values personality and energy, so let your authentic self shine through in your application. Use a friendly tone and share examples that demonstrate your initiative and goal-oriented mindset.
How to prepare for a job interview at OrderYOYO
✨Show Your Enthusiasm
OrderYOYO values personality and energy, so make sure to express your enthusiasm for the role. Share why you’re excited about helping restaurants succeed online and how you can contribute to their mission.
✨Demonstrate Attention to Detail
As an Onboarding Associate, you'll be responsible for creating restaurant profiles and digitising menus. Be prepared to discuss your experience with detail-oriented tasks and how you ensure accuracy in your work.
✨Highlight Your Communication Skills
Effective communication is key in this role, especially when onboarding new partners and ensuring customer success. Prepare examples of how you've successfully communicated with clients or team members in the past.
✨Prepare for Problem-Solving Scenarios
You’ll need to navigate challenges and educate restaurant partners. Think of specific instances where you've solved problems or improved processes, and be ready to share these during your interview.
