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- Tasks: Manage customer feedback on Trustpilot and make outbound calls for review requests.
- Company: Dynamic company in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary of £24,785 plus uncapped OTE of £8,000.
- Other info: Thriving environment with opportunities for growth and development.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 24885 - 30885 £ per year.
A dynamic company in Manchester is seeking a TrustPilot Executive to manage customer feedback on Trustpilot. The role includes:
- Making outbound calls for review requests
- Responding to and investigating reviews
- Collaborating on targeted campaigns
Successful candidates should have strong communication skills, be detail-oriented, and be comfortable in a metrics-driven environment. The position offers a competitive salary of £24,785 plus an uncapped OTE of £8,000.
Trustpilot Review Recovery Specialist (In-Office) in Manchester employer: OrderYOYO
Contact Detail:
OrderYOYO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trustpilot Review Recovery Specialist (In-Office) in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer feedback, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Prepare some examples of how you've handled customer feedback in the past. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and attention to detail.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Trustpilot Review Recovery Specialist (In-Office) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing customer feedback, make sure to highlight your strong communication skills in your application. We want to see how you can connect with customers and handle their reviews effectively.
Be Detail-Oriented: Attention to detail is key for this position. When writing your application, give examples of how you've successfully managed details in past roles. This will show us that you're the right fit for a metrics-driven environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Trustpilot Review Recovery Specialist role. We love seeing candidates who take the extra step to align their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at OrderYOYO
✨Know Your Trustpilot Inside Out
Before the interview, make sure you understand how Trustpilot works and its importance in managing customer feedback. Familiarise yourself with common review scenarios and think about how you would handle them. This will show your potential employer that you're proactive and knowledgeable.
✨Show Off Your Communication Skills
Since the role involves making outbound calls and responding to reviews, practice articulating your thoughts clearly and confidently. You might want to prepare a few examples of how you've successfully communicated with customers in the past. This will help demonstrate your strong communication skills during the interview.
✨Be Detail-Oriented
In a metrics-driven environment, attention to detail is crucial. Bring examples of how you've managed data or feedback in previous roles. Highlight any experience you have with tracking metrics or improving processes based on customer feedback to showcase your detail-oriented nature.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer reviews. Think through potential scenarios and how you would respond. Practising these responses can help you feel more confident and prepared, showing that you can think on your feet.