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- Tasks: Boost our Trustpilot score by managing reviews and running outreach campaigns.
- Company: Join a dynamic team in Manchester focused on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, and clear growth opportunities.
- Other info: Enjoy a supportive office environment with performance-driven targets.
- Why this job: Make a real impact on our reputation while developing your skills.
- Qualifications: Strong communicator with a knack for handling feedback and multitasking.
The predicted salary is between 24785 - 32785 £ per year.
Location: Manchester: In-office, Monday–Friday, 10:00–18:00
Salary: £24,785 + Uncapped OTE (£8,000)
Overview
We are looking for a confident and resilient Trustpilot Recovery Agent to take ownership of improving our Trustpilot score to a defined target. You will work closely with various teams to generate positive, compliant reviews, manage negative feedback, and coordinate targeted outreach campaigns. This is a hands‑on, admin‑heavy role that requires persistence, attention to detail, and a results‑driven mindset.
Key Responsibilities
- Make outbound calls to existing partners and follow up on positive customer interactions to request reviews.
- Respond promptly to all Trustpilot reviews, ensuring professional handling of both positive and negative feedback.
- Investigate recent negative reviews, resolve issues where possible, and encourage updated feedback.
- Work with Trustpilot to identify and remove ineligible or fake reviews while maintaining full compliance with legal and platform guidelines.
- Collaborate across teams to run targeted review campaigns and share progress updates with leadership.
- Contribute to ongoing efforts to increase the volume of high‑quality reviews and reduce negative review frequency.
Skills & Requirements
- Strong, persistent personality with the ability to handle objections and negative feedback professionally.
- Confident communicator (phone, chat, and written).
- Highly organised and detail‑oriented; able to manage multiple tasks and data simultaneously.
- Customer‑focused with positive persuasion skills.
- Comfortable in an admin‑heavy, metrics‑driven environment.
- Ability to work to strict deadlines and performance targets.
What We Offer
- Competitive base salary of £24,500.
- Uncapped commission with an OTE of £8,000.
- Clear performance targets and growth opportunities.
- Collaborative and supportive in‑office environment.
Trustpilot Executive in Manchester employer: OrderYOYO
Contact Detail:
OrderYOYO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trustpilot Executive in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to come across as confident and resilient, just like the role requires. Rehearse how you'll handle objections and negative feedback, so you can showcase your skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. This shows you're engaged and serious about the position. Ask about their approach to managing reviews or how they measure success in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the team you'll be working with.
We think you need these skills to ace Trustpilot Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trustpilot Executive role. Highlight your communication skills, attention to detail, and any experience with customer feedback or review management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled negative feedback or improved customer satisfaction in the past. We love a good story!
Showcase Your Results-Driven Mindset: In both your CV and cover letter, emphasise your results-driven approach. Mention any metrics or targets you've achieved in previous roles, especially those related to customer reviews or feedback management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at OrderYOYO
✨Know Your Trustpilot Inside Out
Before the interview, make sure you understand how Trustpilot works and its importance in customer feedback. Familiarise yourself with common terms and processes related to reviews, as this will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Trustpilot Executive, you'll need to communicate effectively. Prepare examples of how you've handled objections or negative feedback in the past. Practising your responses can help you sound confident and articulate during the interview.
✨Demonstrate Your Organisational Skills
This role is admin-heavy, so be ready to discuss how you manage multiple tasks and stay organised. Bring up specific tools or methods you use to keep track of your work, as this will highlight your attention to detail.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a negative review. Think through your approach to resolving issues and encouraging positive feedback. This will show your problem-solving skills and results-driven mindset.