At a Glance
- Tasks: Engage with restaurant partners to ensure their success and drive customer retention.
- Company: Join OrderYOYO, a game-changer in the food ordering industry.
- Benefits: Enjoy a supportive culture, structured training, and opportunities for personal growth.
- Other info: Work in a collaborative environment with a focus on personal expression.
- Why this job: Make a real difference by helping restaurants thrive and succeed online.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 30000 - 40000 £ per year.
Are you a proactive and people‑focused individual with a passion for building strong relationships and driving customer success? OrderYOYO is looking for a motivated Retention Customer Success Associate to support our restaurant partners and help them stay active, engaged, and successful on our platform.
At OrderYOYO, we’re revolutionising how people order food by equipping restaurants with personalised branded websites, mobile apps, and marketing support. Our mission is to empower small and medium‑sized restaurants to take control of their online presence without paying high commission fees.
We pride ourselves on a collaborative, supportive work environment where personal expression and growth are encouraged. Our core values – Passion, Action, Compassion, and One Team – are at the heart of everything we do. We’re committed to ongoing development with structured training plans, clear performance goals, and a people‑first approach.
This role focuses on supporting existing restaurant partners after onboarding, ensuring they remain successful and continue receiving orders through the OrderYOYO platform. You will reduce churn, reactivate inactive partners, and drive long‑term engagement through proactive outreach and performance support. This position is currently based in our Manchester office full‑time.
Responsibilities:
- Conduct proactive outbound calls to restaurant partners to ensure continued engagement and activity.
- Identify partners at risk of churn, particularly those who have not received an order in the last 28 days (L28).
- Take ownership of churn‑save conversations and support partners in overcoming challenges.
- Review partner performance data and recommend optimisations (e.g., promotions, menu improvements, meal deals).
- Drive adoption of tools that increase visibility and orders, such as Google Business Profile and marketing features.
- Support partners in reaching key success milestones.
Retention Associate in Manchester employer: OrderYOYO
OrderYOYO is an exceptional employer that fosters a vibrant and inclusive work culture, where individuality is celebrated and team members are encouraged to bring their authentic selves to work. With a competitive salary, uncapped bonus structure, and genuine opportunities for career progression, employees can thrive in a supportive environment while making a meaningful impact on the success of small to medium-sized restaurants. Located in Leicester, the company offers a dynamic atmosphere with regular social activities and a focus on personal development, making it an attractive place for motivated individuals looking to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Associate in Manchester
✨Tip Number 1
Get to know the company inside out! Research OrderYOYO's mission, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Retention Associate, you'll be on the phone a lot. Role-play with friends or family to get comfortable with proactive outreach and handling churn conversations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped others overcome challenges. This will demonstrate your ability to support restaurant partners effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the OrderYOYO team!
We think you need these skills to ace Retention Associate in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through. We want to see how much you care about building relationships and helping our restaurant partners thrive!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. We love seeing how your skills can directly contribute to reducing churn and driving engagement.
Be Proactive:Just like in the role, show us your proactive side in your application. Mention any initiatives you've taken in previous roles to support customers or improve processes. It’s all about demonstrating that go-getter attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at OrderYOYO!
How to prepare for a job interview at OrderYOYO
✨Know the Company Inside Out
Before your interview, dive deep into OrderYOYO's mission and values. Understand how they empower restaurants and what makes their platform unique. This will not only show your enthusiasm but also help you align your answers with their core values of Passion, Action, Compassion, and One Team.
✨Showcase Your People Skills
As a Retention Customer Success Associate, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients or partners. Highlight your proactive approach in resolving issues and driving customer success.
✨Be Data-Driven
Familiarise yourself with performance metrics that are relevant to the role. Be ready to discuss how you would use data to identify at-risk partners and suggest optimisations. Showing that you can analyse data and make informed recommendations will set you apart.
✨Prepare for Churn-Save Scenarios
Think about potential challenges restaurant partners might face and how you would address them. Prepare for role-play scenarios where you might need to save a partner from churning. Demonstrating your problem-solving skills and empathy will resonate well with the interviewers.
