People Operations Manager Location: Manchester City Centre Hours: Flexible / Onsite / 1 day WFH We are looking for an experienced, passionate and highly motivated People Operations Manager to join OrderYOYO. Helping takeaway restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and small chains are not subjected to lofty commissions, giving restaurants ownership of their success. The People Operations Manager will play a key role within the People Team, driving excellence across the employee lifecycle with a particular focus on onboarding, employee engagement, retention and manager development. Working closely with leaders across the business, you'll create exceptional employee experiences whilst building scalable people processes that support our continued growth. Design and deliver employee engagement initiatives that strengthen company culture and employee satisfaction. Identify retention risks and implement proactive initiatives to improve employee retention. Coach and support managers on performance management, employee engagement, feedback and difficult conversations. Maintain accurate people data, reporting and analytics to support business decisions. Produce weekly and monthly reporting on key People Operations metrics. Ensure consistency and compliance across people policies and procedures. Support colleagues and promote a positive working environment and strong team spirit. Work collaboratively with teams across the business to deliver people-focused projects and initiatives. Quarterly Conferences and training days Holiday Buying Scheme Monthly Friday Socials and regular ad-hoc socials Personal development plans and genuine career development opportunities Experience within a People Operations, HR Business Partner or Employee Experience role. Experience coaching and developing managers. Strong analytical skills with the ability to interpret people data and identify trends. Excellent organisational, communication and stakeholder management skills. Experience using HR systems and reporting tools. Compassion – Able to empathise and provide support wherever needed. Company culture is at the forefront of our minds, creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business.
