Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Onboarding Associate, helping restaurants thrive online through personalised support.
- Company: OrderYOYO empowers restaurants with branded apps and marketing, ensuring their success without high commissions.
- Benefits: Enjoy uncapped bonuses, a vibrant work environment, casual dress, and exciting social activities.
- Why this job: Be part of a dynamic team that values individuality and offers genuine career progression opportunities.
- Qualifications: We're looking for motivated self-starters with great communication skills and a positive attitude.
- Other info: This hybrid role is based in Manchester, with a focus on customer success and onboarding.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO.
ORDERYOYO’s Mission:
We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!
Here’s a taste of what you’ll be doing:
The Onboarding Associate role is a hybrid role focusing on Onboarding of restaurants and Customer Success – With attention to analytics and data of our restaurant partners reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.
Customer Success
- Outbound calls to restaurants to ensure customer success.
- Looking at existing Restaurant partner\’s account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
- Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
- Taking ideas to the restaurant partners and implementing them.
Onboarding
- Dealing with the activation of our restaurant partners from the sign up to going live.
- Outbound calls to restaurants to ensure smooth onboarding process.
- You will be responsible for creating the Restaurant\’s profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
- Tracking and responsible for the restaurant within the first 60 days.
- Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the UK.
Location: Manchester
Hours: 9am-5.30pm with flexibility
What We Offer:
- Great UNCAPPED bonus structure.
- £26,500
- A Social & Vibrant environment – We want you to enjoy being at work.
- Casual Dress.
- Monthly Friday socials & extensive social activities calendar.
- Monthly Sales Conferences & Quarterly National Conferences.
- 2 Annual companywide parties.
- Genuine progression and career development opportunities.
What We Are Looking For In You:
- Driven self-starters who are motivated to achieve bonus.
- Someone with initiative, who is able to work as part of a team and individually.
- Goal-oriented individuals with a never say die attitude to get the job done.
- We’re all about personality and energy – We love enthusiasm.
Who we are at OrderYOYO:
We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other\’s contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities.
#J-18808-Ljbffr
Onboarding Associate employer: OrderYOYO group
Contact Detail:
OrderYOYO group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Associate
✨Tip Number 1
Familiarise yourself with the restaurant industry and the challenges that small to medium-sized restaurants face. Understanding their pain points will help you connect better during interviews and demonstrate your genuine interest in helping them succeed.
✨Tip Number 2
Practice your communication skills, especially for outbound calls. Role-play scenarios where you explain the onboarding process or suggest improvements to restaurant partners. This will boost your confidence and prepare you for real interactions.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive decisions or improvements in previous roles. Being able to discuss specific instances where you've optimised processes will set you apart.
✨Tip Number 4
Emphasise your ability to work both independently and as part of a team. Share experiences where you've successfully collaborated with others or taken initiative on your own, as this aligns with the qualities OrderYOYO is looking for.
We think you need these skills to ace Onboarding Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Onboarding Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of OrderYOYO's mission and values that resonate with you, and explain how your skills can contribute to their success.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, onboarding, or roles that required strong communication and problem-solving skills. Use quantifiable achievements to demonstrate your impact in past positions.
Showcase Your Personality: OrderYOYO values personality and energy, so let your authentic self shine through in your application. Use a friendly tone and express your enthusiasm for helping restaurant partners succeed, as this aligns with their company culture.
How to prepare for a job interview at OrderYOYO group
✨Show Your Enthusiasm
OrderYOYO values personality and energy, so make sure to express your enthusiasm for the role. Share why you’re excited about helping restaurants succeed online and how you can contribute to their growth.
✨Demonstrate Attention to Detail
As an Onboarding Associate, you'll be responsible for creating restaurant profiles and ensuring a smooth onboarding process. Be prepared to discuss examples from your past experiences where your attention to detail made a difference.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to showcase your ability to engage with restaurant partners, whether through outbound calls or during the onboarding process. Think of specific instances where your communication skills led to successful outcomes.
✨Prepare for Problem-Solving Scenarios
You’ll need to navigate challenges and educate restaurant partners. Be ready to discuss how you've approached problem-solving in previous roles, especially in customer service or onboarding contexts. Use the STAR method to structure your responses.
