Customer Support Agent (Manchester, UK)
Location / Work Arrangement:
Hybrid (UK) — early weekday shifts in-office, later weekday shifts and all weekend shifts from home
Contract Type:
35 hours/week
Working Hours:
Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm (we'll talk through what patterns could work for you)
Role Purpose:
You’ll be the friendly, reliable voice our Restaurant Partners turn to when they need help — across chat, phone, and email. No two days are quite the same, and you’ll get real ownership over resolving issues from start to finish.
What You’ll Be Doing:
-
Responding to Restaurant Partner queries across chat, phone, and email
-
Helping partners with account changes, updates, and any complaints
-
Looking into and resolving invoice‑related questions
-
Seeing issues through from first contact to resolution
-
Teaming up with other departments when something needs a bit more digging
-
Spotting the odd opportunity to mention relevant upsells during calls (commission available if it leads to a sale)
About You:
-
You enjoy helping people and can stay calm and clear when things get busy
-
You're comfortable communicating in writing and over the phone
-
You're organised enough to keep track of an issue until it's fully resolved
-
Previous customer service experience is helpful but not essential — we’re happy to train the right person
-
No specific qualifications required
Compensation:
-
Base pay: £12.71/hour (contracted hours)
-
Commission available on successful reactive upsells
-
Performance bonus: up to £3,000/year, based on performance
#J-18808-Ljbffr
Customer Support Agent in Manchester employer: OrderYOYO A/S
OrderYOYO is an exceptional employer that fosters a vibrant and inclusive work culture, where individuality is celebrated and team members are encouraged to bring their authentic selves to work. As a Business Development Manager in Cardiff, you'll enjoy a competitive salary with uncapped commission potential, a company car, and genuine opportunities for career progression, all while making a meaningful impact on the success of small to medium-sized restaurants. Join us in a dynamic environment that values recognition and appreciation, ensuring you thrive both personally and professionally.
