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For Companies At a Glance
- Tasks: Support the Orderly platform in live environments and improve operational excellence.
- Company: Join a dynamic tech company focused on sustainability and innovation.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Why this job: Make a real impact in QSR and grocery operations while championing sustainability.
- Qualifications: Experience in QSR or grocery tech, strong troubleshooting skills, and PMO expertise.
- Other info: Work in a collaborative environment with potential for extension beyond 7 months.
The predicted salary is between 45000 - 55000 £ per year.
Overview
The Product Specialist is a hands-on role focused on operational excellence in live environments. The purpose of this role is to support the reliable, secure, and consistent operation of the Orderly platform in live QSR and grocery environments. Working closely with customers and internal engineering teams, you’ll spend significant time in operational settings, translating real-world workflows into effective configuration, clear specifications, and continuous improvements. This role requires strong ownership, sound judgement, and accountability for outcomes in live environments. This role is offered on a fixed-term basis for approximately 7 months, with potential for extension depending on business needs.
Main Responsibilities
- Act as a product specialist for operational and technical queries relating to the Orderly platform
- Support effective configuration and day-to-day use of the Orderly platform in live QSR and grocery operations
- Troubleshoot root causes of issues and work directly with Support and Engineering to resolve them
- Support specifications, configuration, and controlled product changes that balance operational and technical needs
- Translate real-world operational workflows into clear configuration guides and specifications
- Create bespoke product documentation, videos, and customer-facing guidance
- Apply strong PMO discipline to track actions, risks, dependencies, and outcomes
- Proactively review platform usage and site feedback to improve consistency and performance
- Support customers with practical product and operational queries
- Encourage adoption of new Orderly platform features as the roadmap evolves
- Drive measurable sustainability outcomes through effective and correct product usage
- Champion Orderly's security and data protection standards in access, configuration, and change management
- Work across multinational customers and licensees with differing operating models
- Act as a visible and credible representative of Orderly in live operational environments
- Spend approximately two days per week on customer sites (London head office and outlets)
- Travel regularly, including occasional international travel
Requirements
- Experience working in QSR or grocery technology or operations, ideally in a multi-site environment
- Strong understanding of store-level workflows and operational constraints
- Proven ability to troubleshoot complex, real-world operational issues
- Experience working closely with engineers and technical teams
- Strong PMO skills, with the ability to manage multiple parallel workstreams
- Comfortable operating across regions, cultures, and time zones
- Genuine interest in sustainability and waste reduction
- Strong alignment with B Corp principles
Ways of working
- Operates with high ownership and personal accountability
- Comfortable making independent decisions in live operational environments
- Structured, disciplined, and detail-focused
- Clear, direct communicator with strong operational credibility
- Thrives in a high-performing, delivery-focused team
Inclusivity statement
At Orderly, we value diversity, creativity, and continuous learning. We encourage candidates from all backgrounds to apply, even if they don’t meet every listed requirement. We believe in the potential for unique perspectives to drive innovation and success. If you are passionate, have a commitment to growth, and a willingness to learn, we invite you to apply. We are excited to welcome individuals who bring fresh ideas and diverse experiences to contribute to our dynamic team and help us achieve our collective goals.
Product Specialist FTC (7 months) in Runcorn employer: Orderly
Contact Detail:
Orderly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist FTC (7 months) in Runcorn
✨Tip Number 1
Get to know the Orderly platform inside out! Spend some time familiarising yourself with its features and functionalities. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. This can give you valuable insights and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky operational scenarios! Think of real-world problems you might face in the role and how you'd tackle them. Practising these responses can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Orderly team!
We think you need these skills to ace Product Specialist FTC (7 months) in Runcorn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your genuine interest in QSR or grocery technology aligns with our mission at Orderly.
Be Specific: Use concrete examples from your past experiences to demonstrate your skills. Whether it’s troubleshooting complex issues or managing multiple workstreams, we love seeing how you’ve tackled challenges head-on.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Product Specialist role. Highlight your understanding of operational workflows and how you can contribute to our team’s success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Orderly!
How to prepare for a job interview at Orderly
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the Orderly platform and its functionalities. Familiarise yourself with common operational workflows in QSR and grocery environments, as well as any recent updates or features. This will help you answer technical queries confidently and demonstrate your genuine interest in the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've tackled complex operational issues in the past. Think about times when you worked closely with engineering teams to resolve problems. Highlight your ability to analyse root causes and implement effective solutions, as this is crucial for the Product Specialist role.
✨Emphasise Your PMO Experience
Since strong PMO skills are essential for this position, be ready to talk about your experience managing multiple workstreams. Share examples of how you've tracked actions, risks, and outcomes in previous roles. This will show that you can handle the structured and disciplined approach required for success at Orderly.
✨Demonstrate Cultural Awareness
Given the multinational aspect of the role, it's important to convey your comfort operating across different regions and cultures. Share experiences where you've successfully collaborated with diverse teams or adapted to various working styles. This will highlight your ability to thrive in a dynamic, high-performing environment.
