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- Tasks: Support the Orderly platform in live environments and improve operational workflows.
- Company: Join a dynamic tech company focused on sustainability and innovation.
- Benefits: Competitive salary, potential for extension, and opportunities for growth.
- Why this job: Make a real impact in QSR and grocery operations while championing sustainability.
- Qualifications: Experience in QSR or grocery tech, strong troubleshooting skills, and PMO expertise.
- Other info: Diverse and inclusive workplace that values fresh ideas and continuous learning.
The predicted salary is between 36000 - 48000 £ per year.
The Product Specialist is a hands-on role focused on operational excellence in live environments. This role supports the reliable, secure, and consistent operation of the Orderly platform in live QSR and grocery settings. Working closely with customers and internal engineering teams, you’ll spend significant time in operational settings, translating real-world workflows into effective configuration, clear specifications, and continuous improvements. This role requires strong ownership, sound judgement, and accountability for outcomes in live environments. This role is offered on a fixed-term basis for approximately 7 months, with potential for extension depending on business needs.
Main responsibilities
- Act as a product specialist for operational and technical queries relating to the Orderly platform
- Support effective configuration and day-to-day use of the Orderly platform in live QSR and grocery operations
- Troubleshoot root causes of issues and work directly with Support and Engineering to resolve them
- Support specifications, configuration, and controlled product changes that balance operational and technical needs
- Translate real-world operational workflows into clear configuration guides and specifications
- Create bespoke product documentation, videos, and customer-facing guidance
- Apply strong PMO discipline to track actions, risks, dependencies, and outcomes
- Proactively review platform usage and site feedback to improve consistency and performance
- Support customers with practical product and operational queries
- Encourage adoption of new Orderly platform features as the roadmap evolves
- Drive measurable sustainability outcomes through effective and correct product usage
- Champion Orderly’s security and data protection standards in access, configuration, and change management
- Work across multinational customers and licensees with differing operating models
- Act as a visible and credible representative of Orderly in live operational environments
- Spend approximately two days per week on customer sites (London head office and outlets)
- Travel regularly, including occasional international travel
Requirements
- Experience working in QSR or grocery technology or operations, ideally in a multi-site environment
- Strong understanding of store-level workflows and operational constraints
- Proven ability to troubleshoot complex, real-world operational issues
- Experience working closely with engineers and technical teams
- Strong PMO skills, with the ability to manage multiple parallel workstreams
- Comfortable operating across regions, cultures, and time zones
- Genuine interest in sustainability and waste reduction
- Strong alignment with B Corp principles
Ways of working
- Operates with high ownership and personal accountability
- Comfortable making independent decisions in live operational environments
- Structured, disciplined, and detail-focused
- Clear, direct communicator with strong operational credibility
- Thrives in a high-performing, delivery-focused team
Salary range: £45,000-£55,000
Inclusivity statement
At Orderly, we value diversity, creativity, and continuous learning. We encourage candidates from all backgrounds to apply, even if they don’t meet every listed requirement. We believe in the potential for unique perspectives to drive innovation and success. If you are passionate, have a commitment to growth, and a willingness to learn, we invite you to apply. We are excited to welcome individuals who bring fresh ideas and diverse experiences to contribute to our dynamic team and help us achieve our collective goals.
Product Specialist FTC (7 months) employer: Orderly
Contact Detail:
Orderly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist FTC (7 months)
✨Tip Number 1
Get to know the company inside out! Research Orderly's platform, its features, and how it operates in QSR and grocery settings. This will help you speak confidently about how your skills can directly contribute to their success during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical scenarios! Since this role involves troubleshooting and operational excellence, think of examples from your past experiences where you've solved real-world problems. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Orderly team.
We think you need these skills to ace Product Specialist FTC (7 months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in QSR or grocery technology. We want to see how your skills align with the role of Product Specialist, so don’t hold back on showcasing relevant achievements!
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting complex operational issues, share specific examples of how you've tackled similar challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is direct and easy to understand. This will reflect your ability to create clear configuration guides and specifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Orderly!
How to prepare for a job interview at Orderly
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the Orderly platform and its functionalities. Familiarise yourself with how it operates in QSR and grocery settings, as well as any recent updates or features. This will not only show your genuine interest but also help you answer technical queries confidently.
✨Demonstrate Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've tackled complex operational issues in the past. Think about times when you worked closely with engineering teams to resolve problems. Highlight your analytical skills and how you approach troubleshooting in live environments.
✨Showcase Your PMO Discipline
Since this role requires strong PMO skills, come ready to discuss how you manage multiple workstreams and track actions, risks, and outcomes. You might even want to bring a simple example of a project plan or tracking tool you've used in the past to illustrate your structured approach.
✨Emphasise Your Passion for Sustainability
Orderly values sustainability, so be sure to express your genuine interest in waste reduction and sustainable practices. Share any relevant experiences or initiatives you've been involved in that align with B Corp principles, as this will resonate well with the company's ethos.
