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- Tasks: Solve real technical problems for major restaurant chains and food retailers.
- Company: Join a certified B-Corp focused on reducing food waste with innovative tech.
- Benefits: Competitive salary, fully remote work, and clear career progression.
- Why this job: Make a real impact while developing your coding and problem-solving skills.
- Qualifications: Experience with SQL, APIs, and coding; customer-facing skills are a plus.
- Other info: Dynamic team environment with strong mentorship and growth opportunities.
The predicted salary is between 25000 - 28000 £ per year.
Love solving puzzles? Want to work where your technical curiosity actually matters? We're looking for someone early in their tech career who gets a buzz from figuring out why something broke, diving into code to fix it yourself, and actually seeing your solution make a difference. If you've got SQL, API knowledge, and coding skills under your belt (uni, bootcamp, personal projects - we don't mind), and you want to build serious problem-solving chops in a SaaS business, keep reading.
Why This Role is Different
This isn't a helpdesk. You'll be working directly with major restaurant chains and food retailers (think big names, complex operations), investigating real technical problems in production systems and fixing them. Sometimes that means troubleshooting through the UI, reproducing issues, and guiding customers to a solution. Other times it means diving into logs, writing SQL scripts to fix data problems, or reading through code to understand why something broke. The role flexes between customer-facing investigation and hands-on technical fixes - you need to be comfortable with both.
In your first 6 months, you'll:
- Handle live customer incidents from initial report to resolution
- Troubleshoot issues through the application UI and guide customers through fixes
- Write SQL queries and scripts to investigate and resolve data issues in production
- Debug using logs, APIs, and monitoring tools to trace problems through the system
- Read application code to understand root causes and implement fixes where possible
- Build deep technical expertise that makes you the go-to person for complex issues
What you'll gain:
- Deep technical knowledge of enterprise SaaS, hands-on experience fixing real production issues, and the kind of problem-solving skills that open doors across tech.
- Genuine growth opportunities.
About Orderly
We build supply chain technology that helps food businesses reduce waste and manage complex operations. We're a certified B-Corp working with household-name brands across retail and hospitality. We're fully remote and globally distributed. Our tech stack is modern, our problems are genuinely interesting, and we need people who can solve them.
A Week in the Life:
- Configure solutions for evolving needs - A restaurant chain is rolling out a new promotional pricing model and needs the platform configured to handle it.
- Adapt to external system changes - A customer's POS system has pushed a software update and now their menu data is coming through in a new format.
- Be hands-on with code and data - You’ll write SQL daily to investigate issues or patch data problems.
- Keep customers in the loop - You’ll communicate with frustrated users who need their systems working now.
- Bridge support and engineering - When you do need to escalate, you’ll hand over clear, well-documented findings.
- Build knowledge that lasts - You’ll document solutions, spot patterns across tickets, create runbooks, and help the team get faster at solving common problems.
- Share the on-call - You’ll join an out-of-hours support rota as part of a planned rotation.
What We Offer:
- £25,000–£28,000 depending on experience
- Fully remote, globally - Work from anywhere with a reliable internet connection
- Clear progression - Strong performers move into Senior Support Engineer roles.
- Real autonomy - You’ll own problems end-to-end, make technical decisions, and see the direct impact of your work
- Modern stack and tools - No legacy nightmares or painful processes.
- Proper onboarding - Structured shadowing, comprehensive runbooks, and mentorship from experienced team members
- Flexible working - Core collaboration hours when needed, but we trust you to manage your time around solving problems effectively
- Mission that matters - Our technology genuinely reduces food waste at scale.
You Should Apply If:
- Must-haves:
- You can code - Python, JavaScript, C#, or similar.
- SQL is second nature - You can write queries beyond SELECT *.
- You understand APIs - You’ve worked with REST APIs.
- You’re a relentless debugger - You don’t give up when the first attempt fails.
- You can explain technical complexity clearly - To both engineers and non-technical stakeholders.
- You stay calm under pressure - Customers might be stressed, systems might be down.
- Great if you have:
- A degree in Computer Science, Engineering, or related field.
- Experience with SaaS applications or cloud platforms.
- Any customer-facing or support experience.
- Familiarity with ticketing systems (Jira, Zendesk, Freshdesk).
- Understanding of CI/CD, version control, or DevOps practices.
This role isn’t for you if:
- You prefer purely solo work - collaboration is constant.
- You need complete certainty before acting - we often investigate with incomplete information.
Inclusivity statement:
At Orderly, we value diversity, creativity, and continuous learning. We encourage candidates from all backgrounds to apply, even if they don’t meet every listed requirement. We believe in the potential for unique perspectives to drive innovation and success. If you are passionate, have a commitment to growth, and a willingness to learn, we invite you to apply.
Software Engineer - Support & Stability Engineering · Derby · employer: Orderly Limited
Contact Detail:
Orderly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Engineer - Support & Stability Engineering · Derby ·
✨Tip Number 1
Get your hands dirty with coding! Dive into some personal projects or contribute to open-source. This not only sharpens your skills but also gives you real-world examples to discuss during interviews.
✨Tip Number 2
Practice explaining complex technical issues in simple terms. You’ll need this skill when dealing with customers who might not be as tech-savvy. Try explaining a recent project to a friend who knows nothing about tech!
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn, attend meetups, or join online forums. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Software Engineer - Support & Stability Engineering · Derby ·
Some tips for your application 🫡
Show Your Coding Skills: Make sure to highlight your coding experience in your application. Whether it's from uni, a bootcamp, or personal projects, we want to see how you can read and write code confidently. Don't just say you can code; give us examples of what you've done!
Demonstrate Your SQL Knowledge: SQL is a must for this role, so be sure to showcase your ability to write complex queries. Talk about any specific projects where you've used SQL to solve data issues. We love seeing candidates who can go beyond the basics!
Communicate Clearly: Since you'll be dealing with customers, it's crucial to show that you can explain technical concepts in simple terms. In your application, mention any experiences where you've had to break down complex ideas for non-technical folks. We appreciate clear communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Orderly!
How to prepare for a job interview at Orderly Limited
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, especially SQL and APIs. Brush up on writing SQL queries that go beyond the basics, and practice reading and understanding code in Python, JavaScript, or C#. This will help you demonstrate your technical skills during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would troubleshoot specific issues. Think of examples from your past experiences, whether from university projects or personal coding challenges, where you successfully identified and resolved problems. Be ready to explain your thought process clearly.
✨Communicate Effectively
Since this role involves customer interaction, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical person, so focus on being clear and concise while avoiding jargon. This will show your ability to bridge the gap between tech and users.
✨Show Your Curiosity
Demonstrate your passion for learning and problem-solving. Share examples of how you’ve pursued knowledge outside of formal education, like personal projects or online courses. This will highlight your eagerness to grow and adapt, which is crucial for a role that involves tackling real-world technical challenges.
