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- Tasks: Support Chinese restaurant clients with online ordering issues and customer inquiries.
- Company: Order Online, Inc., a leader in restaurant tech solutions.
- Benefits: Competitive pay, remote work, and paid training opportunities.
- Other info: Dynamic role with hands-on training and growth potential.
- Why this job: Make a real difference for restaurant owners while working from home.
- Qualifications: Fluent Mandarin speaker with customer support experience preferred.
The predicted salary is between 14 - 18 £ per hour.
Order Online, Inc. is looking for a Mandarin-speaking Customer Support Specialist to support Chinese restaurant clients using our online ordering system. This role is best suited for someone who is calm on the phone, comfortable communicating with restaurant owners, able to follow detailed procedures, and willing to learn operational workflows over time. This is not a simple repetitive call-answering role. Our support team handles a wide range of restaurant-related issues, including order questions, payment and payout inquiries, menu updates, printer and OM system support, delivery coordination, customer complaints, and internal follow-up. We provide paid training, but successful candidates should be proactive in reviewing feedback, taking notes, and improving quickly through real case experience.
Key Responsibilities
- Respond to restaurant inquiries via phone, WeChat, email, and support chat
- Assist restaurants with online ordering issues, order status, payment/payout questions, menu updates, printer/OM usage, and basic troubleshooting
- Make outbound confirmation or follow-up calls when needed
- Communicate clearly and professionally with Mandarin-speaking restaurant owners
- Follow internal CS procedures and document case updates accurately
- Review feedback from senior team members and improve quickly
- Escalate complex or sensitive cases to the appropriate team members
- Support data entry, simple translation, and administrative tasks
- Assist with repeated customer questions using approved templates and internal resources
- Support cross-department communication when restaurant issues require follow-up
Requirements
- Fluent Mandarin speaking ability is required
- English reading and writing ability is required
- Prior customer support experience is preferred
- Comfortable making and receiving phone calls
- Strong computer literacy and ability to learn new systems quickly
- Able to multitask across phone, chat, email, WeChat, and internal communication tools
- Detail-oriented and willing to follow structured procedures
- Strong learning attitude and willingness to accept feedback
- Reliable availability during assigned shifts
- Stable internet connection and quiet home workspace
- Comfortable working remotely and independently
- Willingness to complete paid training and ongoing learning exercises
Preferred Qualifications
- Experience in customer support, call center, restaurant tech, POS, online ordering, food delivery, SaaS, or B2B support
- Experience supporting Chinese-speaking business owners
- Familiarity with WeChat-based customer support
- Experience handling payment, billing, payout, delivery, or technical support questions
- Cantonese, Vietnamese, Korean, or Japanese language ability is a plus
- Experience with CRM, helpdesk, ticketing systems, or knowledge-base tools is a plus
- Experience with coupons, loyalty programs, marketing support, or basic design/poster support is a plus
- AI / Process Support Experience
- AI experience is not required, but it is a plus. Candidates who are comfortable using tools such as ChatGPT, Claude, Gemini, or similar tools for drafting, summarising, organising information, or improving SOPs may be considered favourably.
Training Expectations
We provide paid training. Because the role involves many real-life restaurant scenarios, new team members should expect hands-on case review, regular feedback, and ongoing coaching during the initial training period. Successful candidates are expected to:
- Take notes during training
- Review corrections and feedback
- Learn from repeated case exposure
- Improve week by week
- Ask questions when unsure
- Follow procedures carefully
Pay: £14.00-£18.00 per hour
Benefits: Work from home
Work Location: Remote
Remote Mandarin-Speaking Customer Support Specialist in London employer: Order Online, Inc.
Contact Detail:
Order Online, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Mandarin-Speaking Customer Support Specialist in London
✨Tip Number 1
Get comfy with the tech! Familiarise yourself with online ordering systems and customer support tools. The more you know, the better you'll handle those tricky restaurant queries.
✨Tip Number 2
Practice your Mandarin! Since you'll be chatting with restaurant owners, being fluent is key. Try role-playing scenarios to boost your confidence and communication skills.
✨Tip Number 3
Be proactive in learning! During training, take notes and ask questions. The quicker you adapt to feedback, the faster you'll shine in your new role.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are eager to join our team and help us support our restaurant clients.
We think you need these skills to ace Remote Mandarin-Speaking Customer Support Specialist in London
Some tips for your application 🫡
Show Off Your Mandarin Skills: Since this role is all about supporting Mandarin-speaking restaurant owners, make sure to highlight your fluency in Mandarin. Use it in your application where relevant, and don’t shy away from mentioning any experience you have in customer support or working with Chinese businesses.
Be Clear and Professional: When writing your application, keep your language clear and professional. This role involves a lot of communication, so showing that you can articulate your thoughts well will go a long way. Remember, we want to see how you handle written communication!
Demonstrate Your Learning Attitude: We love candidates who are eager to learn! In your application, mention any past experiences where you’ve taken feedback on board and improved. This shows us that you’re proactive and ready to grow with our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Order Online, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the specific responsibilities and requirements, especially around customer support and communication with Mandarin-speaking restaurant owners. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Practice Your Mandarin
Since this role requires fluent Mandarin speaking ability, it’s crucial to practice your language skills. Consider doing mock interviews in Mandarin or discussing common customer support scenarios in the language. This will not only boost your confidence but also demonstrate your commitment to effective communication.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss past experiences where you successfully resolved customer issues. Think of specific examples that highlight your ability to follow procedures, troubleshoot problems, and communicate clearly. This will showcase your proactive approach and readiness to handle the diverse challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.