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For Companies At a Glance
- Tasks: Support clients by analysing their needs and ensuring timely delivery of solutions.
- Company: Join Orchestrade, a leading FinTech platform for trading and risk management.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a fast-paced team that values innovation and client relationships.
- Qualifications: Degree in Financial Engineering and 1-3 years in the financial industry required.
- Other info: Potential for career advancement into senior roles.
The predicted salary is between 36000 - 60000 £ per year.
About Orchestrade
Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.
About the Position
This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.
Job Summary:
The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.
Duties/Responsibilities:
- Conduct meetings with clients to interpret their business requirements and urgency of their issues.
- Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities.
- Investigate issues raised by clients and compile a first analysis.
- Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket.
- Communicate findings with developers to provide functional aspects of changes or enhancements.
- Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across.
- Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients.
- Serve as a point of contact for clients.
- Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
- Maintain consistent delivery results and ticket procedures.
- Work with Head of Support to ensure all tickets are delivered according to client expectations.
- Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.
Requirements:
- BS/MS degree in Financial Engineering, or equivalent.
- One to three years of professional experience in the financial industry.
- Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous.
- Knowledge of application functionality and data management concepts.
- Excellent communication skills – both written and oral (English).
- Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills.
- Self-motivated and can work collaboratively within a team.
- Should be eager to explore new concepts and willing to learn.
Physical Requirements:
Stationary for periods of time at a desk with computer monitors.
Work Environment:
Common office.
Travel:
None.
Career Path:
Role may transition into a senior role.
Business Analyst - Client Support employer: Orchestrade
Contact Detail:
Orchestrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Client Support
✨Tip Number 1
Familiarise yourself with the financial derivatives and energy/commodity markets. Understanding these areas will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Object-Oriented Programming skills, particularly in C#/C/C++. Being able to discuss technical concepts confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of examples where you've successfully identified issues and implemented solutions, as this is a key part of the Business Analyst role.
✨Tip Number 4
Network with professionals in the FinTech industry. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Orchestrade.
We think you need these skills to ace Business Analyst - Client Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Analyst in a FinTech environment. Familiarise yourself with the specific duties mentioned in the job description, such as client interaction and issue analysis.
Tailor Your CV: Customise your CV to highlight relevant experience in financial analysis, programming skills, and client management. Use keywords from the job description to ensure your application stands out to recruiters.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the FinTech industry and your understanding of Orchestrade's products. Mention specific experiences that demonstrate your problem-solving skills and ability to work collaboratively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Business Analyst role.
How to prepare for a job interview at Orchestrade
✨Understand the Company and Its Products
Before your interview, make sure to research Orchestrade thoroughly. Familiarise yourself with their trading and risk management platform, as well as the financial derivatives and energy/commodity products they offer. This knowledge will help you demonstrate your genuine interest in the company and its operations.
✨Prepare for Client Interaction Scenarios
As a Business Analyst, you'll be interacting with clients regularly. Prepare for questions that assess your ability to interpret business requirements and manage client relationships. Think of examples from your past experiences where you've successfully resolved client issues or improved communication.
✨Showcase Your Analytical Skills
Be ready to discuss your analytical skills and problem-solving abilities. You might be asked to analyse a hypothetical client scenario or troubleshoot an issue. Practise explaining your thought process clearly and logically, as this will be crucial in your role.
✨Highlight Your Technical Knowledge
Since the position requires knowledge of Object-Oriented Programming, be prepared to discuss your experience with programming languages like C#/C/C++. Even if you have experience with other languages, be ready to explain how those skills can translate to the role. This will show your technical competence and adaptability.
