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For Companies At a Glance
- Tasks: Support clients by analysing their needs and ensuring timely delivery of solutions.
- Company: Join Orchestrade, a leading FinTech platform for trading and risk management.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that impacts the financial industry and builds strong client relationships.
- Qualifications: BS/MS in Financial Engineering or equivalent; 1-3 years in finance; programming skills preferred.
- Other info: Potential for career advancement into senior roles.
The predicted salary is between 36000 - 60000 £ per year.
About Orchestrade
Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.
About the Position
This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.
Job Summary:
The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.
Duties/Responsibilities:
- Conduct meetings with clients to interpret their business requirements and urgency of their issues.
- Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities.
- Investigate issues raised by clients and compile a first analysis.
- Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket.
- Communicate findings with developers to provide functional aspects of changes or enhancements.
- Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across.
- Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients.
- Serve as a point of contact for clients.
- Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
- Maintain consistent delivery results and ticket procedures.
- Work with Head of Support to ensure all tickets are delivered according to client expectations.
- Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.
Requirements:
- BS/MS degree in Financial Engineering, or equivalent.
- One to three years of professional experience in the financial industry.
- Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous.
- Knowledge of application functionality and data management concepts.
- Excellent communication skills – both written and oral (English).
- Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills.
- Self-motivated and can work collaboratively within a team.
- Should be eager to explore new concepts and willing to learn.
Physical Requirements:
Stationary for periods of time at a desk with computer monitors.
Work Environment:
Common office.
Travel:
None.
Career Path:
Role may transition into a senior role.
Business Analyst - Client Support employer: Orchestrade
Contact Detail:
Orchestrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Client Support
✨Tip Number 1
Familiarise yourself with the financial derivatives and energy/commodity markets. Understanding these areas will not only help you in interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals in the FinTech space, especially those who work as Business Analysts. Attend industry events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Brush up on your programming skills, particularly in C#/C/C++. Being able to discuss technical aspects during your interactions with clients and developers will set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving abilities through real-world examples. Think of scenarios where you've successfully identified issues and implemented solutions, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Business Analyst - Client Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Analyst in a FinTech environment. Familiarise yourself with the specific duties mentioned in the job description, such as client interaction and issue analysis.
Tailor Your CV: Customise your CV to highlight relevant experience in financial analysis, programming skills, and client management. Emphasise any previous roles where you demonstrated strong communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the FinTech industry and your understanding of Orchestrade's products. Mention specific experiences that align with the job requirements, particularly in client support and business analysis.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for grammatical errors and ensure that your documents are clear and professional. A polished application reflects your attention to detail, which is crucial for a Business Analyst.
How to prepare for a job interview at Orchestrade
✨Understand the FinTech Landscape
Familiarise yourself with the FinTech industry, especially in relation to trading and risk management. Being able to discuss current trends and challenges will show your genuine interest in the field and help you connect with the interviewers.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical skills by discussing past experiences where you've successfully identified problems and provided solutions. Use specific examples that highlight your ability to analyse client requirements and translate them into actionable insights.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, as you may need to liaise with clients who are not as technically savvy.
✨Showcase Team Collaboration
Highlight your experience working in teams, especially in fast-paced environments. Discuss how you’ve collaborated with different stakeholders, such as developers and project managers, to ensure successful project delivery and client satisfaction.
