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For Companies At a Glance
- Tasks: Support clients by analysing their needs and resolving issues in a fast-paced FinTech environment.
- Company: Join Orchestrade, a leading platform for trading and risk management used by top financial firms.
- Benefits: Enjoy a dynamic work culture with opportunities for growth and learning in the financial sector.
- Why this job: Be part of a team that shapes the future of finance while building strong client relationships.
- Qualifications: A degree in Financial Engineering and 1-3 years of experience in the financial industry required.
- Other info: This role offers potential for career advancement into senior positions.
The predicted salary is between 36000 - 60000 £ per year.
About Orchestrade
Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.
About the Position
This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.
Job Summary:
The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.
Duties/Responsibilities:
- Conduct meetings with clients to interpret their business requirements and urgency of their issues.
- Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities.
- Investigate issues raised by clients and compile a first analysis.
- Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket.
- Communicate findings with developers to provide functional aspects of changes or enhancements.
- Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across.
- Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients.
- Serve as a point of contact for clients.
- Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
- Maintain consistent delivery results and ticket procedures.
- Work with Head of Support to ensure all tickets are delivered according to client expectations.
- Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.
Requirements:
- BS/MS degree in Financial Engineering, or equivalent.
- One to three years of professional experience in the financial industry.
- Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous.
- Knowledge of application functionality and data management concepts.
- Excellent communication skills – both written and oral (English).
- Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills.
- Self-motivated and can work collaboratively within a team.
- Should be eager to explore new concepts and willing to learn.
Physical Requirements:
Stationary for periods of time at a desk with computer monitors.
Work Environment:
Common office.
Travel:
None.
Career Path:
Role may transition into a senior role.
Business Analyst - Client Support employer: Orchestrade
Contact Detail:
Orchestrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Client Support
✨Tip Number 1
Familiarise yourself with the financial derivatives and energy/commodity markets. Understanding these areas will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Object-Oriented Programming skills, particularly in C#/C/C++. Being able to discuss technical concepts confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in mock client meetings or discussions. This will prepare you for the client interaction aspect of the role and show that you can effectively convey complex information.
✨Tip Number 4
Network with professionals in the FinTech industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Orchestrade.
We think you need these skills to ace Business Analyst - Client Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis and the financial industry. Emphasise any experience with financial derivatives or client support roles, as these are key aspects of the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Orchestrade's services and how your skills align with their needs. Mention specific examples of how you've successfully managed client relationships or solved complex problems in previous roles.
Highlight Technical Skills: Since the role requires knowledge of Object-Oriented Programming, ensure you mention any programming languages you are proficient in, especially C#/C/C++. Provide examples of how you've used these skills in a professional setting.
Showcase Communication Skills: Given the importance of communication in this role, include examples in your application that demonstrate your strong written and oral communication skills. This could be through previous client interactions or team collaborations.
How to prepare for a job interview at Orchestrade
✨Understand the FinTech Landscape
Familiarise yourself with the FinTech industry, particularly in trading and risk management. Knowing how Orchestrade fits into this landscape will help you demonstrate your interest and understanding during the interview.
✨Prepare for Client Interaction Scenarios
Since the role involves direct client interaction, be ready to discuss how you would handle various client scenarios. Think of examples from your past experiences where you successfully interpreted client needs or resolved issues.
✨Showcase Your Analytical Skills
Be prepared to discuss your analytical approach to problem-solving. You might be asked to explain how you would investigate a client issue or create test cases, so having a structured thought process will impress the interviewers.
✨Highlight Your Technical Knowledge
Since the position requires knowledge of programming languages like C#/C/C++, be ready to talk about your technical skills. Even if you have experience in other languages, emphasising your willingness to learn and adapt is key.
