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For Companies At a Glance
- Tasks: Support clients by analysing their needs and ensuring timely delivery of solutions.
- Company: Join a leading FinTech firm revolutionising trading and risk management.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Why this job: Be at the forefront of financial technology and make a real impact.
- Qualifications: Degree in Financial Engineering and some experience in the financial industry.
- Other info: Collaborative team culture with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About Orchestrade
Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.
About the Position
This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.
Job Summary:
The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.
Duties/Responsibilities:
- Conduct meetings with clients to interpret their business requirements and urgency of their issues.
- Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities.
- Investigate issues raised by clients and compile a first analysis.
- Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket.
- Communicate findings with developers to provide functional aspects of changes or enhancements.
- Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across.
- Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients.
- Serve as a point of contact for clients.
- Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
- Maintain consistent delivery results and ticket procedures.
- Work with Head of Support to ensure all tickets are delivered according to client expectations.
- Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.
Requirements:
- BS/MS degree in Financial Engineering, or equivalent.
- One to three years of professional experience in the financial industry.
- Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous.
- Knowledge of application functionality and data management concepts.
- Excellent communication skills – both written and oral (English).
- Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills.
- Self-motivated and can work collaboratively within a team.
- Should be eager to explore new concepts and willing to learn.
Physical Requirements:
Stationary for periods of time at a desk with computer monitors.
Work Environment:
Common office.
Travel:
None.
Career Path:
Role may transition into a senior role.
Business Analyst - Client Support employer: Orchestrade
Contact Detail:
Orchestrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Client Support
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech industry, especially those working at Orchestrade. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Orchestrade's products and services. Dive into their platform and think about how your skills as a Business Analyst can add value. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. They might throw some client issues your way, so brush up on your analytical thinking and debugging skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Analyst - Client Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience in financial analysis and any relevant programming skills, especially in C#/C/C++. We want to see how your background aligns with what we do at Orchestrade!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working in FinTech and how you can contribute to our team. Be sure to mention your communication skills and your ability to work collaboratively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in the past. We love candidates who can think critically and provide solutions, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Orchestrade!
How to prepare for a job interview at Orchestrade
✨Know Your FinTech Stuff
Make sure you brush up on your knowledge of the FinTech industry, especially around financial derivatives and energy/commodity products. Understanding Orchestrade's platform and how it fits into the market will show that you're genuinely interested in the role.
✨Master the Art of Communication
As a Business Analyst, you'll need to communicate effectively with clients and developers. Practice articulating complex ideas clearly and concisely. Consider preparing examples of how you've successfully communicated in past roles or projects.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified and solved problems. Think about how you can relate these experiences to the responsibilities of the role, particularly in debugging and preparing development tickets.
✨Build Rapport with Your Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their experiences at Orchestrade. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.