At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, five weeks annual leave, staff discounts, and well-being support.
- Other info: Clear career growth pathway with training opportunities in a supportive environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 25000 - 30000 € per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Orchard Veterinary Centre.
Role Details:
- Location: To be based at our practice in Sherwood – 105 Perry Road, Sherwood, Nottingham, NG5 3AD.
- Contract: 12 Month Fixed Term Contract
- Hours: 22 hours per week
- Shift Pattern: Monday – Friday, working shifts between the hours of 08.15 – 19.00, with a share in the Saturday 08.15 – 12.30 rota.
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently.
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
- Client Reception: Greet and register new clients, ensuring a warm welcome.
- Insurance Management: Process and manage insurance forms adeptly.
- Medication Distribution: Dispense medications as required.
- Financial Transactions: Process payments accurately and efficiently.
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
- System Utilisation: Organise patients using the in-house system efficiently.
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries.
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice.
Who We’re Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
Our Offer to You:
- Salary aligned with the National Minimum Wage.
- Five weeks’ annual leave (pro rata) per annum, plus bank holidays.
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days).
- Staff discount scheme on Veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
- Employee Assistance Programme for confidential well-being support.
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Ready to Join Us? Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria. Ready to join us? Click the ‘Apply Now’ button below.
Veterinary Receptionist in Nottingham employer: Orchard (Sherwood)
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both our employees and the pets we care for. Located in the heart of Sherwood, our Orchard Veterinary Centre provides a nurturing environment where you can grow your skills through our innovative Receptionist Careers Pathway, enjoy generous benefits like five weeks of annual leave and staff discounts, and be part of a dedicated team that truly values your contributions to animal care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Nottingham
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets online and learn about their values and mission. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients all day. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during tough times, which is key in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for joining the CVS Vets team.
We think you need these skills to ace Veterinary Receptionist in Nottingham
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us that you're the perfect fit for our team.
Tailor Your CV:Make sure your CV highlights your previous receptionist experience and any customer service skills. We want to see how your background aligns with the role of a Veterinary Receptionist, so don’t hold back!
Be Professional Yet Personable:In your cover letter, strike a balance between professionalism and warmth. Remember, we’re looking for someone who can provide empathy and understanding to clients, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Orchard (Sherwood)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pet issues and veterinary practices. Being able to discuss animal care and show genuine enthusiasm for pets will impress the interviewers at CVS Vets.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and empathetic communication. Role-play with a friend to simulate client interactions, focusing on how to handle emotional situations gracefully.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles that highlight your customer service skills. Think about times when you went above and beyond to help a client, as this aligns perfectly with the values of CVS Vets.
✨Familiarise Yourself with the Practice
Take some time to explore the Orchard Veterinary Centre's website and social media. Understanding their mission and values will help you tailor your answers and demonstrate your genuine interest in joining their team.
