Job reference: O912990Closing date: 2027-01-30OverviewOur Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Sales Manager.As Senior Sales Manager you will be responsible for Sales performance across the company's Retail and Telesales channels in Guernsey, Jersey and the Isle of Man.You will lead Retail and Telesales under one Sales leadership model, with direct accountability for the three island Retail Sales Managers and the Telesales Team Leader, owning execution of acquisition, conversion, cross-sell, upsell and channel productivity priorities, ensuring activity is allocated to the channel best placed to deliver it.Reporting to the CCO your duties will include:Sales performanceOwn Retail and Telesales performance against agreed acquisition, revenue, conversion, cross-sell, upsell and other sales KPIsMaintain a clear daily, weekly and monthly view of channel performance by island, team and priority productIdentify under-performance quickly and ensure clear corrective actions are implementedProvide concise sales insight and recommendations into the Consumer trading rhythmWork with BI & Data to improve trusted sales reporting and reduce manual performance administrationChannel leadership and deploymentLead the three island Retail Sales Managers and the Telesales Team Leader as one Sales organisationMaintain explicit island accountability while enabling work and leads to move between Retail and Telesales where this improves customer or commercial outcomesDevelop Telesales as a flexible follow-up and conversion channel, including web-order/admin follow-up and appropriate lower-complexity sales workDeploy community or field sales activity selectively where there is a clear commercial caseReview channel workload and productivity regularly and adjust activity to optimise capacity and performanceTargets and incentivesTranslate agreed commercial targets into clear, fair and actionable channel and team objectivesWork with the Senior Commercial Manager and Finance on target-setting assumptions and in-year changesOwn frontline communication, understanding and execution of sales targetsReview incentive and commission effectiveness and recommend changes that reinforce desired behaviours and outcomesEnsure incentive activity is transparent, controlled and aligned with customer outcomes as well as sales volumeFrontline leadership and capabilitySet clear expectations for sales leadership, coaching, customer experience and performance across all channelsBuild manager capability and ensure consistent use of coaching, one-to-ones, performance management and development plansCreate strong feedback loops from frontline teams into Commercial, Marketing and Customer ExperiencePromote a culture focused on customer need, responsible selling, commercial performance and continuous improvementEnsure succession and capability development are actively managed across Retail and TelesalesCampaign and proposition executionEnsure Sales teams are ready to execute new propositions, pricing, campaigns and customer treatmentsWork with Commercial and Marketing on launch readiness, briefs, training, customer messaging and channel prioritiesWork with CVM to operationalise retention, renewal, cross-sell and upsell treatments through assisted channelsEnsure customer and market feedback from Sales is captured and used to improve propositions and executionSales operations and workflowDrive simpler, more consistent workflows across Retail and TelesalesMove suitable web-order, follow-up and administrative activity away from shop floors into Telesales where practicalEnsure sales systems, processes and operating policies support efficient execution and good customer outcomesReduce duplicate reporting and administration so managers and frontline colleagues spend more time on customers, coaching and conversionWork with support functions to resolve recurring process or system barriersGovernance and customer outcomesEnsure Sales teams operate within regulatory, data-protection, KYC, customer-verification and internal policy requirementsPromote responsible selling and appropriate product recommendationsMonitor customer feedback, complaints, returns and other quality signals alongside sales performanceEnsure material operational or customer risks are escalated and resolved quicklyThe ideal candidate for the role of Senior Sales Manager will have:Strong sales leadership experience in a multi-site or multi-channel consumer environmentDemonstrable record of delivering acquisition, revenue, conversion and customer targetsStrong people-leadership, coaching and performance-management capabilityExperience managing Retail, Telesales, contact-centre sales or comparable assisted channelsStrong commercial awareness and ability to interpret channel and customer performance dataExperience implementing propositions, campaigns, targets and incentive activity through frontline teamsStrong stakeholder-management skills across Commercial, Marketing, Customer Operations and support functionsCustomer-focused approach with strong understanding of responsible selling and regulated-process requirementsHighly DesirableTelecoms or subscription-business experienceExperience leading teams across multiple island or geographic marketsExperience redesigning sales workflows or reallocating activity across channelsExperience with sales incentive or commission schemesPractical experience using AI-enabled sales coaching, lead prioritisation or productivity tools
Senior Sales Manager employer: Orchard Recruitment
As a Buyer at our internationally renowned engineering business, you will thrive in a dynamic and supportive work culture that values collaboration and innovation. We offer competitive benefits, opportunities for professional growth, and a commitment to continuous improvement, all within a vibrant aerospace manufacturing environment that is at the forefront of industry advancements.
