Job reference: O912988Closing date: 2027-01-30OverviewOur Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Commercial Manager.As Senior Commercial Manager will be responsible for turning the company's consumer commercial strategy into clear plans, priorities and measurable trading outcomes across the Channel Islands and Isle of Man. The role leads the Commercial team covering customer value management, mobile, home and devices and is accountable for bringing together portfolio performance, customer value, revenue and margin outlook, market insight and commercial priorities into a coherent trading plan.Reporting to the CCO your duties will include:Commercial performance and tradingLead the Consumer commercial trading rhythm across mobile, home, devices and customer valueMaintain a clear view of revenue, margin, customer, portfolio and market performance against AOP, forecast and other agreed targetsIdentify material performance variances, underlying drivers, opportunities and risksEnsure clear corrective actions are agreed, assigned, prioritised and followed throughBring together product, CVM, Sales, Marketing and customer insight to form an integrated view of Consumer performanceEnsure commercial discussions focus on decisions and actions rather than repeated production of management informationEscalate material commercial risks and opportunities to the CCO with clear recommendationsCommercial planning and forecasting:Own the Consumer commercial forecast and outlook, working with Finance to translate commercial assumptions into robust revenue and margin forecastsLead the commercial input to AOP, longer-range plans and in-year reforecastsDevelop and maintain transparent commercial assumptions covering customer volumes, ARPU, pricing product mix, acquisition, churn, cross-sell and other relevant value driversDevelop scenarios and sensitivities to support commercial decisions and planningWork with Finance to ensure assumptions are appropriately challenged, modelled and reconciledSupport the CCO in translating strategic choices into clear commercial priorities and financial outcomesPortfolio leadership and prioritisationLead prioritisation across Mobile, Home, Devices and CVM, ensuring resource is focused on the highest-value commercial opportunitiesChallenge portfolio performance and ensure weak or declining areas have clear action plansEnsure pricing, proposition and lifecycle decisions are made with a clear understanding of customer impact, revenue, margin and market positionEnsure cross-product opportunities, including household value, bundling and multi-product growth, are considered across the portfolioResolve conflicts and trade-offs between individual category priorities where necessaryEnsure the commercial roadmap is realistic, prioritised and aligned with available Technology, Marketing, Sales and operational capacityMarket and commercial insightMaintain an informed view of competitor activity, market trends, customer behaviour and changing commercial conditions across each islandUse BI, customer insight, market information and external sources to identify emerging risks and opportunitiesEnsure commercial recommendations distinguish clearly between evidence, assumptions and judgementTranslate complex performance information into concise recommendations for senior stakeholdersCommercial team leadershipLead and develop the CRM Lead, Commercial Manager - Mobile, Commercial Manager - Home and Devices ManagerSet clear objectives and accountabilities for the team and maintain strong performance managementBuild a commercially curious, evidence-led and action-orientated cultureEncourage effective collaboration across category boundaries rather than isolated product ownershipDevelop capability and succession within the Commercial teamEnsure roles remain focused on commercial ownership rather than absorbing work that properly belongs in BI, Finance or CTOCross-functional working and governanceWork with Marketing to ensure propositions, offers and priorities are translated into effective channel activityWork with Sales to align commercial priorities with acquisition, conversion and channel executionWork with Customer Operations and CX to understand service performance, customer pain points and implications for commercial decisionsWork with BI & Data to define the information, dashboards and analysis required to manage the business effectivelyWork with Finance on forecasting, business cases, pricing, margin analysis and benefit validationWork with CTO to ensure commercial requirements are clear and technically feasible, while retaining the distinction between Commercial ownership of what / why / value and CTO ownership of how / build / technical assuranceEnsure Legal, Regulatory, data protection and customer-fairness requirements are incorporated into commercial decisionsThe ideal candidate for the role of Senior Commercial Manager will have:Strong commercial management experience in a consumer, subscription, telecoms or similarly competitive environmentDemonstrable experience managing revenue, margin, customer and portfolio performanceStrong understanding of commercial planning, forecasting and performance managementAbility to interpret complex commercial and financial information and translate it into clear actionsStrong commercial judgement and ability to balance revenue, margin, customer and operational considerationsExperience developing propositions, pricing or portfolio strategiesStrong leadership and people-management capabilityAbility to work effectively with Finance, Data, Technology, Marketing, Sales and operational teamsExcellent written and verbal communication, including confidence presenting commercial issues and recommendations to senior stakeholdersStrong prioritisation skills and ability to operate effectively across multiple markets and competing prioritiesHighly DesirableTelecoms or subscription-business experienceExperience across mobile and broadband portfoliosExperience of CVM, lifecycle management or recurring-revenue economicsExperience improving commercial reporting, forecasting or planning processesPractical experience using AI, automation or advanced analytical tools to improve commercial decision-making
Senior Commercial Manager employer: Orchard Recruitment
As a Buyer at our internationally renowned engineering business, you will thrive in a dynamic and supportive work culture that values collaboration and innovation. We offer competitive benefits, opportunities for professional growth, and a commitment to continuous improvement, all within a vibrant aerospace manufacturing environment that is at the forefront of industry advancements.
