At a Glance
- Tasks: Lead sales performance across Retail and Telesales channels in multiple islands.
- Company: A leading communications brand known for exceptional customer service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Ideal for those passionate about driving sales and customer satisfaction.
- Why this job: Make a significant impact on sales strategies and team performance.
- Qualifications: Strong sales leadership experience and ability to manage multi-channel teams.
The predicted salary is between 56700 - 69300 £ per year.
Job reference: O
Closing date:
Overview
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Sales Manager.
As Senior Sales Manager you will be responsible for Sales performance across the company's Retail and Telesales channels in Guernsey, Jersey and the Isle of Man. You will lead Retail and Telesales under one Sales leadership model, with direct accountability for the three island Retail Sales Managers and the Telesales Team Leader, owning execution of acquisition, conversion, cross-sell, upsell and channel productivity priorities, ensuring activity is allocated to the channel best placed to deliver it.
Reporting to the CCO your duties will include:
- Sales performance
- Own Retail and Telesales performance against agreed acquisition, revenue, conversion, cross-sell, upsell and other sales KPIs
- Maintain a clear daily, weekly and monthly view of channel performance by island, team and priority product
- Identify under-performance quickly and ensure clear corrective actions are implemented
- Provide concise sales insight and recommendations into the Consumer trading rhythm
- Work with BI & Data to improve trusted sales reporting and reduce manual performance administration
- Channel leadership and deployment
- Lead the three island Retail Sales Managers and the Telesales Team Leader as one Sales organisation
- Maintain explicit island accountability while enabling work and leads to move between Retail and Telesales where this improves customer or commercial outcomes
- Develop Telesales as a flexible follow-up and conversion channel, including web-order/admin follow-up and appropriate lower-complexity sales work
- Deploy community or field sales activity selectively where there is a clear commercial case
- Review channel workload and productivity regularly and adjust activity to optimise capacity and performance
- Targets and incentives
- Translate agreed commercial targets into clear, fair and actionable channel and team objectives
- Work with the Senior Commercial Manager and Finance on target-setting assumptions and in-year changes
- Own frontline communication, understanding and execution of sales targets
- Review incentive and commission effectiveness and recommend changes that reinforce desired behaviours and outcomes
- Ensure incentive activity is transparent, controlled and aligned with customer outcomes as well as sales volume
- Frontline leadership and capability
- Set clear expectations for sales leadership, coaching, customer experience and performance across all channels
- Build manager capability and ensure consistent use of coaching, one-to-ones, performance management and development plans
- Create strong feedback loops from frontline teams into Commercial, Marketing and Customer Experience
- Promote a culture focused on customer need, responsible selling, commercial performance and continuous improvement
- Ensure succession and capability development are actively managed across Retail and Telesales
- Campaign and proposition execution
- Ensure Sales teams are ready to execute new propositions, pricing, campaigns and customer treatments
- Work with Commercial and Marketing on launch readiness, briefs, training, customer messaging and channel priorities
- Work with CVM to operationalise retention, renewal, cross-sell and upsell treatments through assisted channels
- Ensure customer and market feedback from Sales is captured and used to improve propositions and execution
- Sales operations and workflow
- Drive simpler, more consistent workflows across Retail and Telesales
- Move suitable web-order, follow-up and administrative activity away from shop floors into Telesales where practical
- Ensure sales systems, processes and operating policies support efficient execution and good customer outcomes
- Reduce duplicate reporting and administration so managers and frontline colleagues spend more time on customers, coaching and conversion
- Work with support functions to resolve recurring process or system barriers
- Governance and customer outcomes
- Ensure Sales teams operate within regulatory, data-protection, KYC, customer-verification and internal policy requirements
- Promote responsible selling and appropriate product recommendations
- Monitor customer feedback, complaints, returns and other quality signals alongside sales performance
- Ensure material operational or customer risks are escalated and resolved quickly
The ideal candidate for the role of Senior Sales Manager will have:
- Strong sales leadership experience in a multi-site or multi-channel consumer environment
- Demonstrable record of delivering acquisition, revenue, conversion and customer targets
- Strong people-leadership, coaching and performance-management capability
- Experience managing Retail, Telesales, contact-centre sales or comparable assisted channels
- Strong commercial awareness and ability to interpret channel and customer performance data
- Experience implementing propositions, campaigns, targets and incentive activity through frontline teams
- Strong stakeholder-management skills across Commercial, Marketing, Customer Operations and support functions
- Customer-focused approach with strong understanding of responsible selling and regulated-process requirements
Highly Desirable
- Telecoms or subscription-business experience
- Experience leading teams across multiple island or geographic markets
- Experience redesigning sales workflows or reallocating activity across channels
- Experience with sales incentive or commission schemes
- Practical experience using AI-enabled sales coaching, lead prioritisation or productivity tools
Senior Sales Manager in Lanark employer: Orchard Recruitment
As a Buyer at our internationally renowned engineering business, you will thrive in a dynamic and supportive work culture that values collaboration and innovation. We offer competitive benefits, opportunities for professional growth, and a commitment to continuous improvement, all within a vibrant aerospace manufacturing environment that is at the forefront of industry advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Manager in Lanark
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Sales Manager at Orchard Recruitment, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Orchard Recruitment. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Sales Manager in Lanark
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Orchard Recruitment:When writing your cover letter, make sure to tailor your message specifically for Orchard Recruitment. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Orchard Recruitment
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Orchard Recruitment that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Orchard Recruitment that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Orchard Recruitment’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
