At a Glance
- Tasks: Lead the commercial strategy and drive performance across mobile, home, and devices.
- Company: Join a leading communications brand known for exceptional customer service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to work across various teams.
- Why this job: Make a significant impact on consumer strategies and market performance.
- Qualifications: Strong commercial management experience in competitive environments required.
The predicted salary is between 66150 - 80850 £ per year.
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Commercial Manager. As Senior Commercial Manager, you will be responsible for turning the company's consumer commercial strategy into clear plans, priorities and measurable trading outcomes across the Channel Islands and Isle of Man. The role leads the Commercial team covering customer value management, mobile, home and devices and is accountable for bringing together portfolio performance, customer value, revenue and margin outlook, market insight and commercial priorities into a coherent trading plan.
Reporting to the CCO your duties will include:
- Commercial performance and trading
- Lead the Consumer commercial trading rhythm across mobile, home, devices and customer value.
- Maintain a clear view of revenue, margin, customer, portfolio and market performance against AOP, forecast and other agreed targets.
- Identify material performance variances, underlying drivers, opportunities and risks.
- Ensure clear corrective actions are agreed, assigned, prioritised and followed through.
- Bring together product, CVM, Sales, Marketing and customer insight to form an integrated view of Consumer performance.
- Ensure commercial discussions focus on decisions and actions rather than repeated production of management information.
- Escalate material commercial risks and opportunities to the CCO with clear recommendations.
- Commercial planning and forecasting
- Own the Consumer commercial forecast and outlook, working with Finance to translate commercial assumptions into robust revenue and margin forecasts.
- Lead the commercial input to AOP, longer-range plans and in-year reforecasts.
- Develop and maintain transparent commercial assumptions covering customer volumes, ARPU, pricing product mix, acquisition, churn, cross-sell and other relevant value drivers.
- Develop scenarios and sensitivities to support commercial decisions and planning.
- Work with Finance to ensure assumptions are appropriately challenged, modelled and reconciled.
- Support the CCO in translating strategic choices into clear commercial priorities and financial outcomes.
- Portfolio leadership and prioritisation
- Lead prioritisation across Mobile, Home, Devices and CVM, ensuring resource is focused on the highest-value commercial opportunities.
- Challenge portfolio performance and ensure weak or declining areas have clear action plans.
- Ensure pricing, proposition and lifecycle decisions are made with a clear understanding of customer impact, revenue, margin and market position.
- Ensure cross-product opportunities, including household value, bundling and multi-product growth, are considered across the portfolio.
- Resolve conflicts and trade-offs between individual category priorities where necessary.
- Ensure the commercial roadmap is realistic, prioritised and aligned with available Technology, Marketing, Sales and operational capacity.
- Market and commercial insight
- Maintain an informed view of competitor activity, market trends, customer behaviour and changing commercial conditions across each island.
- Use BI, customer insight, market information and external sources to identify emerging risks and opportunities.
- Ensure commercial recommendations distinguish clearly between evidence, assumptions and judgement.
- Translate complex performance information into concise recommendations for senior stakeholders.
- Commercial team leadership
- Lead and develop the CRM Lead, Commercial Manager - Mobile, Commercial Manager - Home and Devices Manager.
- Set clear objectives and accountabilities for the team and maintain strong performance management.
- Build a commercially curious, evidence-led and action-orientated culture.
- Encourage effective collaboration across category boundaries rather than isolated product ownership.
- Develop capability and succession within the Commercial team.
- Ensure roles remain focused on commercial ownership rather than absorbing work that properly belongs in BI, Finance or CTO.
- Cross-functional working and governance
- Work with Marketing to ensure propositions, offers and priorities are translated into effective channel activity.
- Work with Sales to align commercial priorities with acquisition, conversion and channel execution.
- Work with Customer Operations and CX to understand service performance, customer pain points and implications for commercial decisions.
- Work with BI & Data to define the information, dashboards and analysis required to manage the business effectively.
- Work with Finance on forecasting, business cases, pricing, margin analysis and benefit validation.
- Work with CTO to ensure commercial requirements are clear and technically feasible, while retaining the distinction between Commercial ownership of what / why / value and CTO ownership of how / build / technical assurance.
- Ensure Legal, Regulatory, data protection and customer-fairness requirements are incorporated into commercial decisions.
The ideal candidate for the role of Senior Commercial Manager will have:
- Strong commercial management experience in a consumer, subscription, telecoms or similarly competitive environment.
- Demonstrable experience managing revenue, margin, customer and portfolio performance.
- Strong understanding of commercial planning, forecasting and performance management.
- Ability to interpret complex commercial and financial information and translate it into clear actions.
- Strong commercial judgement and ability to balance revenue, margin, customer and operational considerations.
- Experience developing propositions, pricing or portfolio strategies.
- Strong leadership and people-management capability.
- Ability to work effectively with Finance, Data, Technology, Marketing, Sales and operational teams.
- Excellent written and verbal communication, including confidence presenting commercial issues and recommendations to senior stakeholders.
- Strong prioritisation skills and ability to operate effectively across multiple markets and competing priorities.
Highly Desirable:
- Telecoms or subscription-business experience.
- Experience across mobile and broadband portfolios.
- Experience of CVM, lifecycle management or recurring-revenue economics.
- Experience improving commercial reporting, forecasting or planning processes.
- Practical experience using AI, automation or advanced analytical tools to improve commercial decision-making.
Senior Commercial Manager in Lanark employer: Orchard Recruitment
As a Buyer at our internationally renowned engineering business, you will thrive in a dynamic and supportive work culture that values collaboration and innovation. We offer competitive benefits, opportunities for professional growth, and a commitment to continuous improvement, all within a vibrant aerospace manufacturing environment that is at the forefront of industry advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Manager in Lanark
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Commercial Manager at Orchard Recruitment!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Orchard Recruitment or be willing to refer you for that Senior Commercial Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Orchard Recruitment who’s on the lookout for their next Senior Commercial Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Commercial Manager role at Orchard Recruitment!
We think you need these skills to ace Senior Commercial Manager in Lanark
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Orchard Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Orchard Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Orchard Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
