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- Tasks: Support and implement cutting-edge communication solutions for enterprise clients.
- Company: Leading communications brand known for exceptional customer service.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to grow your career while working with industry-leading technologies.
- Why this job: Join a team that drives innovation in unified communications and technology.
- Qualifications: 3-7 years experience in telecommunications and strong knowledge of SIP and VoIP systems.
The predicted salary is between 45000 - 55000 £ per year.
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Unified Communications Engineer. In this role the Unified Communications Engineer will be responsible for supporting and implementing solutions based around communication, collaboration systems, predominantly Mitel, Session Border Controllers, Cloud Voice, Connect for Teams and Operator Connect.
Key duties:
- Apply technical knowledge in collaboration with the professional services consultants to advise clients on accurate governance to ensure stability, and to enable them to evolve their environments to support changing business requirements.
- Reporting to the Application Support Manager, the role is to be part of the Professional Services and B2B Operations engineering team and includes responsibility for providing implementation, support and design assistance for enterprise client projects.
- You will be closely aligned with the Professional Services Consultants to deliver an end-to-end service for customers.
- Provide subject matter expertise on technical solutions, and act as a technical point of contact for implementation projects and in-life service delivery.
- You will be responsible for identifying, developing and assisting with the implementation of services to drive new revenue and achieve targets within the enterprise market.
- You will be implementing and supporting customers in their drive to adopt new technologies that enable a dynamic workforce through modern unified communications and technological solutions.
- Communicate clearly to customers the service deliverables, delivery plan and ongoing progress.
The ideal candidate for the role of Unified Communications Engineer will have:
- 3-7 years' experience in a similar role.
- Extensive product knowledge covering, Mitel, Ribbon and other industry standard solutions including SIP trunking.
- Demonstrated ability to effectively communicate by phone, in person or in writing.
- Experience of Microsoft voice products.
- Experience of SIP messaging & protocols.
- Shows initiative and acts independently to resolve problems.
- Demonstrated high levels of accuracy with excellent time management and organizational skills.
- Experience in customer relationship excellence with the confidence and presence to successfully discuss and advise customers.
- Demonstrated ability to achieve successful outcomes in handling difficult situations and work with customers at all levels.
- A sound and solid understanding of telecommunications and application delivery methodologies.
- A clear understanding and experience of working with SIP and VoIP systems.
- A qualification in one or more of the following: SIP School Certified Associate (SSCA), Ribbon SBCE20 Edge Support & Implementation, Microsoft MS700 - Teams Administrator Associate, Microsoft AZ900 - Azure Fundamentals, Mitel Certified Associate - Communications (MiVoice Business), Mitel Certified Associate - Unified Communications and Collaboration.
- Ability to inspire and engage others through clear, confident, and motivating communication.
- An openness to learn, adapt, and take on new challenges or responsibilities.
- Maintain composure and professionalism under pressure or when dealing with complex situations.
- Act with honesty, reliability, and transparency to foster trust among colleagues, partners, and customers.
Unified Communications Engineer employer: Orchard Recruitment Ltd
Contact Detail:
Orchard Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Unified Communications Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Mitel, SIP trunking, and Microsoft voice products. Be ready to share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and communication skills. Practice explaining complex concepts in simple terms, as this will help you connect with clients and colleagues alike. Remember, clear communication is key in this field!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Unified Communications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Unified Communications Engineer role. Highlight your experience with Mitel, SIP trunking, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about unified communications and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your writing style or the way you present your experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Orchard Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mitel, SIP trunking, and other relevant technologies. Be ready to discuss how you've used these systems in past roles and how they can benefit the company you're interviewing with.
✨Showcase Your Communication Skills
As a Unified Communications Engineer, clear communication is key. Practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively with clients and colleagues alike.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially those involving customer relationships or technical challenges. Think of examples from your experience where you successfully resolved issues or improved processes.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss times when you've taken the initiative to solve problems independently. Highlight your analytical skills and how you've applied them to deliver successful outcomes in challenging situations.