Senior HR Manager

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Senior HR Manager. Reporting to the HR Director, the Senior HR Manager will ensure a professional, proactive and commercially focused HR generalist service is provided to leaders and employees across the Group across a number of jurisdictions. The role plays a key role in fostering a positive and inclusive culture, strengthening leadership capability, driving employee engagement, and improving organisational effectiveness.

Leadership & HR Team Management

• Manage and develop the HR team members, ensuring the effective delivery of HR services across the full employee lifecycle.
• Drive alignment of HR standards, policies and practices across the Group wherever practical, balancing local legislative requirements with consistency, efficiency and best practice.
• Work collaboratively with HR colleagues to streamline HR processes, improve data quality and implement new HR initiatives.
• Provide oversight and quality assurance of HR data input, ensuring accuracy, consistency and compliance.
• Act as the initial escalation point for complex HR matters.
• Maintain awareness of external HR best practice, legislative developments and market trends, translating insight into practical improvements for the business.

Recruitment & Resourcing

• Oversee and support the end-to-end recruitment process, ensuring high-quality, cost-effective hiring aligned to workforce plans and budgets.
• Support workforce planning activities, ensuring resourcing, capability and succession plans align with business strategy and financial forecasts.
• Support the management of recruitment agency relationships, including fee negotiation, enforcement of agreed terms and value-for-money delivery.
• Support managers with selection, assessment and onboarding to ensure a positive candidate and new-starter experience.

Management Advice & Employee Relations

• Provide expert advice, guidance and coaching to line managers and senior leaders on all people-related matters, balancing best practice, legal compliance and commercial realities.
• Act as the primary owner of day-to-day and complex employee relations matters, including disciplinary, grievance, capability, absence and redundancy processes, ensuring fair and legally compliant outcomes.
• Develop clear guidance materials and deliver training to managers and HR colleagues on HR policies, processes and people management capability.
• Support the HR Director with organisational change initiatives, including consultation processes and changes to terms and conditions.
• Monitor absence trends, advising managers on effective absence management and supporting employee wellbeing through welfare check-ins, reasonable adjustments and Occupational Health referrals where required.
• Advise managers on employment terms, conditions and local employment legislation across multiple jurisdictions.
• Support succession planning and talent management activity, identifying key risks and single points of failure and contributing to mitigation plans.
• Support organisational design reviews, role clarity and structural changes to improve efficiency and effectiveness.

The ideal candidate for the role of Senior HR Manager will be:

• MCIPD qualified with a minimum of 5 years' experience in a broad, generalist HR role within a fast-paced commercial environment.
• Strong working knowledge of employment legislation across multiple jurisdictions.
• Proven experience advising and coaching managers on complex people matters.
• Experience line managing and developing HR team members.
• Demonstrated ability to balance risk, commercial priorities and employee experience in complex environments.
• Confident, credible and able to challenge constructively.
• Excellent written and verbal communication skills.
• Highly organised with the ability to manage competing priorities.
• Self-motivated and able to work independently and collaboratively.
• Strong IT and HR systems capability.