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For Companies At a Glance
- Tasks: Lead sales and service management for MVNO customers, driving revenue growth and customer satisfaction.
- Company: Join a top communications brand known for exceptional customer service and value.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer success in the telecom industry.
- Qualifications: Five years of sales and service management experience in telecoms, with strong analytical skills.
- Other info: Engage with C-level clients and collaborate across teams to exceed targets.
The predicted salary is between 48000 - 72000 £ per year.
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include:
- Account and service managing Domestic MVNO customers and acting as a key point of contact, account and service managing allocated Carrier customers and acting as a key point of contact.
- Grow and retain Wholesale revenues in line with Quarterly and Annual Targets, identify and target new Wholesale customers and markets and develop a lead generation strategy and routes to market.
- Collaborate with internal stakeholders to meet and exceed customer needs.
- Responsible for all aspects of Account and Service Management for your allocated customers.
- Expand and add value to the business by leveraging the company's recent investments, to deliver services up the value chain in their Markets.
- Prepare and run business and operating reviews from time to time.
- Create comprehensive new customer engagement and development plans.
- Provide clear, concise and accurate customer information ensuring timely delivery of orders and communications.
- Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
- Attend and identify opportunities via networking, events, and using marketing tools.
- Propose and agree with the Wholesale Director strategy and tactics to drive strategic growth in Wholesale.
- Provide service management to Wholesale customers.
- Qualify any opportunities that require the assistance of other teams or departments and then drive internal engagement.
- Own the bid process and proposal creation in conjunction with the relevant wider business functions and in line with the business's governance.
- Ensure that any solutions sold fit with pricing structures or go through the bid review process, communicate clearly to customers the service deliverables, delivery plan and ongoing progress.
- Work with all internal teams to ensure customer satisfaction levels are exceeded, accurately complete monthly KPI packs including sales forecasts & pipeline cover, gap analysis and initiatives.
- Raise material challenges and risks early, competitor information and analysis, ensure that customer proposals are clear, concise, accurate and professionally presented and signed off.
- Accurate ADPs are completed and stored on Shares where applicable.
- Record and store customer meeting notes on Shares when applicable.
- Bi-annual key Account reviews are presented and stored on Shares.
The ideal candidate for the role of Sales and Service Manager will have:
- Experienced and successful sales and service management professional with at least five years' experience.
- Technical and commercial experience of telecoms Wholesale solutions and propositions in conjunction with being knowledgeable of wider ICT technology and solutions.
- Experience at C Level engagement.
- Create and manage Account Development Plans (ADPs).
- A high level of sales ability with a strong desire to hit and exceed targets.
- General product and project management skills.
- Flexibility with regards to hours of work, excellent written and oral communication skills, strong project management skills.
- Strong analytical and decision-making skills.
- Current, clean driving licence.
Locations
MVNO - Sales and Service Manager employer: Orchard Recruitment Ltd
Contact Detail:
Orchard Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MVNO - Sales and Service Manager
✨Tip Number 1
Network actively within the telecommunications industry. Attend relevant events, conferences, and seminars to meet potential employers and industry peers. Building relationships can lead to job opportunities that may not be advertised.
✨Tip Number 2
Familiarise yourself with the latest trends in MVNO and telecoms solutions. Being knowledgeable about current market dynamics and technological advancements will help you stand out during interviews and discussions with potential employers.
✨Tip Number 3
Prepare to discuss your experience with account management and customer service in detail. Be ready to provide examples of how you've successfully managed client relationships and driven revenue growth in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to inform decision-making in past positions. Highlight any specific tools or methodologies you've employed to track sales performance and customer satisfaction.
We think you need these skills to ace MVNO - Sales and Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and service management, particularly in the telecoms sector. Emphasise your achievements in driving revenue growth and managing customer accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the MVNO market and your ability to meet the specific requirements outlined in the job description. Use examples from your past experience to demonstrate your skills.
Highlight Key Skills: In your application, focus on key skills such as account management, customer service excellence, and your ability to engage with C-level executives. Mention any technical knowledge of telecoms wholesale solutions.
Showcase Your Achievements: Include quantifiable achievements in your application, such as revenue targets met or exceeded, successful project completions, or improvements in customer satisfaction. This will help you stand out as a results-driven candidate.
How to prepare for a job interview at Orchard Recruitment Ltd
✨Know Your Numbers
As a Sales and Service Manager, you'll be expected to drive revenues and meet targets. Be prepared to discuss your past sales achievements, including specific figures and percentages that demonstrate your success in growing revenue.
✨Understand the Telecom Landscape
Familiarise yourself with the latest trends in telecoms and MVNO solutions. Being knowledgeable about the industry will not only impress your interviewers but also show that you are proactive and engaged with the market.
✨Prepare for C-Level Engagement
Since the role involves engaging with C-level executives, practice articulating your value proposition clearly and concisely. Think of examples where you've successfully navigated high-level discussions and how you can bring that experience to the table.
✨Showcase Your Project Management Skills
Highlight your project management experience, especially in relation to account development plans and customer engagement strategies. Be ready to discuss specific projects you've managed, the challenges faced, and how you ensured successful outcomes.
