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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain network infrastructure.
- Company: Join a well-established tech consultancy serving clients in IT and Telecoms.
- Benefits: Enjoy a collaborative work environment with opportunities for training and professional growth.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on client satisfaction.
- Qualifications: 2-3 years of IT experience, Microsoft Certified Professional, and strong troubleshooting skills required.
- Other info: Opportunity to mentor new team members and contribute to process improvements.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a long established technology services and consultancy business within the IT and Telecoms arena, serving clients locally and across multiple jurisdictions with solutions from connectivity, networking, voice, cloud, managed IT, and cybersecurity. Business demand continues to grow, hence they are now actively seeking an additional IT Support Engineer to join their team.
As IT Support Engineer, you will be responsible for:
- Independently providing technical support, managing customer issues from initial ticket to resolution. Maintain detailed records and documentation for each case, escalating where appropriate.
- Ensuring customer satisfaction by communicating progress on ticket resolutions and maintaining a professional manner in all client interactions, whether remote or in-person.
- Taking proactive steps to address potential issues by monitoring systems for recurring problems and providing feedback on service improvements.
- Supporting and maintaining network infrastructure by configuring, monitoring, and troubleshooting network equipment (switches, routers, wireless access points).
- Administering Active Directory and domain support, including user account set-up and permissions adjustment as per company policies.
- Conducting and documenting routine system maintenance checks, security audits, and reliability improvements in collaboration with the broader team.
- Undertaking technical support for installation and migration projects, handling both initial set-up and post-installation troubleshooting.
- Documenting and executing tasks for deploying hardware and software, coordinating with clients and internal teams to ensure smooth transitions and minimal downtime.
- Ensuring all work is documented within tickets and other records, noting specific steps, resolution details, and any further actions.
- Reviewing and improving documentation related to support tasks, encouraging adherence to updated standards within the team.
- Conducting post-resolution testing and verification with clients to confirm issue resolution and ensure high-quality standards.
- Contributing to refining team processes by documenting and sharing insights on effective troubleshooting methods and solutions.
- Proactively suggesting system and process improvements, such as evaluating new tools or methods that enhance support quality and efficiency.
- Participating in training and mentoring new team members, sharing best practices and contributing to a collaborative learning environment.
- Ensuring strict adherence to company IT security policies and compliance requirements, actively participating in efforts to maintain and improve security standards.
- Conducting basic security checks as part of support tasks, identifying and addressing potential vulnerabilities.
The ideal candidate for the role of IT Support Engineer will have:
- 2 - 3 years' experience as an IT Engineer with 2nd line-level troubleshooting skills.
- Microsoft Certified Professional (MCP) or equivalent.
- CompTIA A+, Network+, or equivalent.
- Demonstrable advanced troubleshooting of hardware and applications.
- A strong understanding of network protocols and Active Directory.
- A Full, clean driving licence.
- A Team player, collaborative, and clear communicator.
Locations
IT Support Engineer employer: Orchard Recruitment Ltd
Contact Detail:
Orchard Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as network equipment and Active Directory. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved technical issues in the past. Highlighting your problem-solving skills and customer service approach will show that you can handle the responsibilities of the IT Support Engineer position effectively.
✨Tip Number 3
Research the company’s culture and values. Understanding their approach to IT support and customer satisfaction will help you align your responses during interviews, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and the team dynamics, which can be invaluable when preparing for your application.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and troubleshooting. Emphasise your 2-3 years of experience, certifications like MCP or CompTIA, and any specific skills related to network protocols and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively with clients. Mention specific examples of how you've resolved technical issues and contributed to team processes in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills, including your experience with network equipment, system maintenance, and security audits. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've proactively addressed potential issues in past roles. Highlight any improvements you've suggested or implemented that enhanced support quality and efficiency.
How to prepare for a job interview at Orchard Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with troubleshooting hardware and applications, as well as your understanding of network protocols and Active Directory. Consider bringing examples of past issues you've resolved to demonstrate your problem-solving abilities.
✨Communicate Clearly and Professionally
Since the role involves client interactions, practice articulating your thoughts clearly and professionally. Use examples from your previous roles where you successfully communicated progress on ticket resolutions or handled customer queries effectively.
✨Demonstrate Proactivity
Discuss instances where you took proactive steps to prevent issues or improve processes. This could include monitoring systems for recurring problems or suggesting new tools that enhanced support quality. Showing initiative will impress interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and decision-making process. Prepare by thinking through common IT support scenarios and how you would handle them, ensuring you can articulate your thought process during the interview.
