At a Glance
- Tasks: Manage diverse client portfolios and enhance service delivery while supporting junior team members.
- Company: Global leader in corporate and wealth services with a focus on client relationships.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Supportive environment with strong emphasis on mentorship and team performance.
- Why this job: Join a dynamic team and make a real impact on high net worth client services.
- Qualifications: Relevant professional qualification or studying towards one, with experience in wealth administration.
Our Client is a global specialist in corporate, fund and active wealth services and is looking for a Senior Administrator (Client Services) to work closely with Client Directors, support junior team members, and play a key role in managing risk, improving profitability, and strengthening long-term client relationships.
The Senior Administrator will
- Manage a diverse and complex portfolio of trust and corporate structures
- Act as a key point of contact for clients, intermediaries, and stakeholders
- Ensure statutory, regulatory, and administrative requirements are met to a high standard
- Deliver timely, accurate, and professional client communication
- Identify opportunities to enhance client service and develop new business
- Act as Director on client companies, subject to Senior Management approval
- Meet personal targets for time recording, utilisation, and working capital
- Monitor and control WIP across your client book
- Support prompt billing and fee collection
- Work with Client Directors to improve portfolio profitability
- Coach junior colleagues on billing, cash collection, and commercial awareness
- Identify and mitigate risk within your client portfolio
- Ensure compliance with local regulatory and governance requirements
- Escalate issues in line with internal policies
- Support strong relationships with regulators through high standards of governance
- Provide technical guidance and mentorship to junior team members
- Promote best practices and positive behaviours
- Support team morale, development, and performance
The ideal candidate for the role of Senior Administrator will
- Hold or is studying towards a relevant professional qualification
- Willing to maintain ongoing CPD in line with qualification requirements
- Significant experience in trust, fiduciary, or wealth administration
- Proven track record of servicing high net worth clients
- Strong technical knowledge of trust and corporate structures
- Experience handling complex transactions and client requirements
- Ability to clearly explain technical matters to clients and colleagues
- Client focused with excellent relationship building skills
- Highly organised with strong prioritisation and time management abilities
- Professional, adaptable, and confident under pressure
- Self motivated with a strong drive to exceed targets
Locations
Senior Administrator - Client Services in Douglas, Isle of Man employer: Orchard Recruitment Ltd
Orchard Recruitment Ltd is an excellent employer, offering a dynamic work culture that values collaboration and professional growth. With a focus on employee development, the company provides ample opportunities for training and advancement within the Trust and Corporate team, all while being situated in the vibrant United Kingdom, which enhances both personal and professional experiences.
