Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: You'll review business applications and ensure compliance with regulations.
- Company: Join a leading finance sector client in Douglas, experiencing exciting growth.
- Benefits: Enjoy a 6-month contract with potential for growth and development.
- Why this job: Be part of a transformative team and enhance your customer service skills.
- Qualifications: 2 years in financial services and strong communication skills are a must.
- Other info: This role offers a chance to make a real impact in a dynamic environment.
Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking a Customer Service Administrator for their team on an initial 6-month fixed term contract (FTC).
As Customer Service Administrator you will be responsible for:
- Reviewing new business applications for quality and regulatory Anti-Money Laundering and Counter Terrorism Financing control purposes
- Ensuring that new business applications have been accepted and processed in line with the internal guidelines & procedures
- Contacting Financial Advisers and Customers to request outstanding information
- Client set up and ongoing servicing on the Customer Relations Management system and the Platform, including web support
The ideal candidate for the Customer Service Administrator role will have:
- A minimum of 2 years’ financial services experience ideally in new business
- Ability to effectively manage customer and staff relationships whilst managing expectations and delivering against deadlines
- Good communication skills both oral and written
- Have good organisational skills
- Ability to deliver accuracy and quality performance
- Strong attention to detail
Customer Service Administrator employer: Orchard Recruitment Ltd
Contact Detail:
Orchard Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the financial services industry, especially focusing on Anti-Money Laundering and Counter Terrorism Financing regulations. This knowledge will not only help you in the role but also show us that you're proactive and serious about the position.
✨Tip Number 2
Highlight your experience in managing customer relationships effectively. Be prepared to discuss specific examples where you've successfully navigated challenging situations or exceeded customer expectations during your previous roles.
✨Tip Number 3
Demonstrate your organizational skills by preparing a brief overview of how you prioritize tasks and manage deadlines. We appreciate candidates who can showcase their ability to maintain accuracy and quality under pressure.
✨Tip Number 4
Practice your communication skills by engaging in mock conversations or role-plays related to customer service scenarios. Being able to articulate your thoughts clearly and confidently will set you apart during the interview process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your financial services experience, particularly in new business. Provide specific examples of how you've managed customer relationships and met deadlines in previous roles.
Showcase Communication Skills: Since good communication skills are essential for this role, include examples of how you've effectively communicated with clients and colleagues in both written and oral forms. This could be through emails, reports, or presentations.
Attention to Detail: Demonstrate your strong attention to detail by mentioning any relevant experiences where accuracy was crucial. This could include tasks like reviewing applications or ensuring compliance with regulations.
How to prepare for a job interview at Orchard Recruitment Ltd
✨Showcase Your Financial Services Experience
Make sure to highlight your 2+ years of experience in the financial services sector. Be prepared to discuss specific examples of how you've handled new business applications and any relevant regulatory knowledge you possess.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication with Financial Advisers and Customers, practice articulating your thoughts clearly. Prepare to give examples of how you've successfully managed customer relationships and expectations in previous roles.
✨Emphasize Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure quality in your work. You might want to share specific instances where your attention to detail made a significant difference in your previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage deadlines. Think of scenarios where you had to prioritize tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
