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For Companies At a Glance
- Tasks: Investigate and resolve customer complaints while maintaining accurate records.
- Company: Leading finance sector client based in Douglas, known for excellent customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Strong analytical and written skills, with experience in customer service.
- Other info: Join a dynamic team and enhance your problem-solving abilities.
The predicted salary is between 28800 - 43200 £ per year.
Our leading Douglas-based Finance Sector Client is growing their Customer Services team and now require an experienced Complaints Handler to join them. Reporting to the Complaints Team Manager, the Complaints Handler will independently investigate and respond to complaints from a wide range of customers and external stakeholders. Complaints can be complex in nature, so would suit someone who can methodically work through problems applying product and systems knowledge. Identifying the root cause of a complaint along with recommendations to avoid recurrence is also an essential part of the role.
Specific duties will include:
- Monitoring various email inboxes to identify complaints, passing on non-complaints to the appropriate teams
- Recording complaints on the appropriate logs and maintaining accurate records throughout the resolution process
- Acknowledge complaints within regulatory and internal SLA timescales
- Thoroughly investigate complaints, taking into account internal policies and procedures whilst managing customer expectations
- Determine whether or not a complaint is justified and recommend restorative action
- Compose responses to customers / stakeholders outlining the complaint, details of the investigation and outcome
The ideal candidate for the role of Complaints Handler will have:
- Strong analytical skills together with attention to detail and a desire to seek equitable solutions for customers / stakeholders
- Strong written skills with the ability to pitch responses appropriate to a wide-ranging customer base, some of whom English will be a second language
- Previous experience in a customer-facing environment ideally with significant experience in resolving customer complaints
- Good knowledge of products offered by an international life assurance company
- Educated to A Level standard or higher
Locations
Complaints Handler in Castletown, Isle of Man employer: Orchard Recruitment Ltd
Contact Detail:
Orchard Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Castletown, Isle of Man
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves investigating complaints, think of examples from your past where you've successfully resolved issues. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the Complaints Handler role.
We think you need these skills to ace Complaints Handler in Castletown, Isle of Man
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in handling complaints and your analytical skills, as these are key for us in this position.
Showcase Your Writing Skills: Since strong written skills are a must, take the time to craft clear and concise responses in your application. Use language that reflects the job description and demonstrates your ability to communicate effectively with a diverse customer base.
Be Detail-Oriented: Pay attention to the details in your application. Just like in the role, we value accuracy and thoroughness. Make sure there are no typos or errors, and that all your information is up-to-date and relevant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orchard Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Understanding their offerings will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Your Responses
Think about common complaints you might encounter and how you would handle them. Prepare specific examples from your past experience where you've successfully resolved complaints, as this will demonstrate your problem-solving skills.
✨Showcase Your Analytical Skills
During the interview, highlight your analytical abilities. Be ready to discuss how you approach complex problems and how you identify root causes. This is crucial for a Complaints Handler, so make it clear that you can methodically work through issues.
✨Tailor Your Communication Style
Since you'll be dealing with a diverse customer base, practice adjusting your communication style. Be prepared to explain how you would pitch your responses to different audiences, especially those for whom English may not be their first language.
