At a Glance
- Tasks: Support IT systems and deliver exceptional customer service to colleagues and clients.
- Company: Join a local manufacturer with a focus on technology and teamwork.
- Benefits: Competitive salary, office-based role, and opportunities for professional growth.
- Other info: Office-based in Melksham, Monday to Friday, with excellent career development opportunities.
- Why this job: Be part of a dynamic team improving IT processes and making a real impact.
- Qualifications: 2+ years in IT support, experience with M365, and strong problem-solving skills.
Orchard Professional Solutions are working with a local manufacturer, who are looking for a Group IT Support Administrator to join their team on a permanent basis. For this role, we are looking for a self-motivated individual with a passion for technology who can deliver exceptional customer service to both colleagues and clients.
Key Duties / Responsibilities:
- Ensure the Service Desk is up to date
- Driving continuous improvement for processes within the service desk
- Lead weekly Service Desk review meetings to confirm state of all tickets
- Provide support of hardware, software and network issues
- Assist users with IT-related problems
- Answer queries and provide training where necessary
- Update service desk software to reflect work carried out to keep queries up to date
- Maintain accurate records of IT assets and users
- Provide accurate user work instructions and IT technical documentation for incidents, problems and projects completed
- Perform and monitor updates, backups and preventive maintenance on all IT systems
- Contribute to the implementation and monitoring of security measures to safeguard organisational data
- Participate in IT projects, including system upgrades, migrations and installations
- Work with third-party vendors to ensure a timely resolution of issues
Skills and Competencies:
- Experience working within an IT Service Desk environment
- Able to demonstrate ability to manage objects within M365 tenant administration (Entra ID, Exchange Online and MS265 Admin Centre) along with on-premises active directory management
- Show knowledge of networking protocols and hardware
- Experience with virtualisation technologies (e.g. Hyper-V)
- Familiarity with Cloud services (e.g. AWS, Azure)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Required Training / Qualifications:
- At least 2 years experience in IT support or similar role
- Proven proficiency in Windows Desktop and Server operating systems
Desirable Training / Qualifications:
- Qualification / Degree in Information Technology, or a related field
- CompTIA: A+, Network+ and Security+ Certification
- Microsoft Certified: Windows Fundamentals (MTA)
The specifics:
- Monday - Friday
- Office based in Melksham
- 37.5 hours per week
- Salary from £28,000 - £32,000 per annum D.O.E
Orchard Professional Solutions Ltd are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientations, gender identity, national origin, veteran or disability status.
IT Support Administrator in Melksham employer: Orchard Professional Solutions Ltd
Orchard Professional Solutions is an excellent employer for MIG Welders, offering a permanent day shift role with competitive pay and ample overtime opportunities. The company fosters a supportive work culture that prioritises employee growth and stability within the manufacturing sector, making it an ideal place for those seeking a rewarding career in a thriving environment.
Contact Details:
Orchard Professional Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Administrator in Melksham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Orchard Professional Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Orchard Professional Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Orchard Professional Solutions Ltd!
✨Direct Apply to Orchard Professional Solutions Ltd
Let's not forget to apply directly through the Orchard Professional Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Administrator in Melksham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Orchard Professional Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Orchard Professional Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Orchard Professional Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
