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- Tasks: Provide essential admin support and maintain a welcoming reception area for students and visitors.
- Company: Orchard Hill College, an Outstanding Specialist College dedicated to empowering individuals with special education needs.
- Benefits: Pathways for progression, pension schemes, employee wellbeing support, and generous leave.
- Why this job: Make a real difference in the lives of students while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and teamwork, with the ability to work under pressure.
- Other info: Enjoy flexible working and access to various employee discounts and wellbeing resources.
The predicted salary is between 30000 - 42000 £ per year.
Orchard Hill College is an Outstanding Specialist College (Ofsted, April 2025) offering life-changing learning opportunities to young people and adults with a range of special education needs and/or disabilities. We operate vibrant community-based College Centres across London and Surrey, where committed specialist teams deliver a variety of programmes designed to meet the diverse needs of our students. Students who study with us have a wide range of needs including profound and multiple learning disabilities, communication and behavioural difficulties and specific medical needs. All students are individual, and their learning programme is designed to support and empower them to achieve their aspirations and goals, whilst developing skills to become more independent members of their community.
We are looking for someone to provide key admin support and to maintain a welcoming reception area.
Key Responsibilities- Greet and deal with enquiries via the centre reception from all students, staff and visitors in a polite, friendly, professional manner.
- Co-ordinate safe entrance and exits of all students, staff and visitors, at all entrance doors ensuring they are signed in and out and that no unauthorized person gains access.
- Follow safeguarding procedures on reception, including check ID’s of taxi drivers/escorts, check identification, escort and transport arrangements/details.
- Deal with enquiries relating to matters connected with the day to day running of the College, including liaising with other college sites.
- Use and input Student information onto the College MIS.
- Experience of working within a team.
- Proven experience of customer service skills.
- Proven experience of working under pressure.
- Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment.
- Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family.
- Salary Sacrifice Schemes (Cycle Scheme and Home Electronics Scheme)
- Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme.
- Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more)
- Other (Season Ticket Loan and Employee Referral Scheme)
Centre Reception Administrative Officer - Orchard Hill College, Southwark employer: Orchard Hill College
Contact Detail:
Orchard Hill College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Reception Administrative Officer - Orchard Hill College, Southwark
✨Tip Number 1
Get to know the college! Research Orchard Hill College and its values. Understanding their mission will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the culture and what it’s really like to work there, plus they might even refer you!
✨Tip Number 3
Practice your customer service skills! Since the role involves dealing with students and visitors, think of scenarios where you might need to handle enquiries or resolve issues. Role-playing these situations can boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Orchard Hill College.
We think you need these skills to ace Centre Reception Administrative Officer - Orchard Hill College, Southwark
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role that involves interacting with students and visitors.
Tailor Your Application: Make sure to tailor your application to the specific role at Orchard Hill College. Highlight your relevant experience in customer service and teamwork, and connect it to how you can contribute to our vibrant community. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Orchard Hill College.
How to prepare for a job interview at Orchard Hill College
✨Know the College Inside Out
Before your interview, take some time to research Orchard Hill College. Understand their mission, values, and the specific needs of their students. This will not only help you answer questions more effectively but also show your genuine interest in the role and the community they serve.
✨Showcase Your Customer Service Skills
Since this role involves dealing with students, staff, and visitors, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled enquiries or resolved issues, especially under pressure. This will demonstrate your ability to maintain a welcoming and professional reception area.
✨Emphasise Teamwork Experience
Working within a team is crucial for this position. Be ready to share instances where you've collaborated with others to achieve a common goal. Highlight how you contribute to a positive team environment, as this will resonate well with the college's commitment to a supportive atmosphere.
✨Prepare for Safeguarding Questions
Given the nature of the role, expect questions related to safeguarding procedures. Familiarise yourself with basic safeguarding principles and be ready to discuss how you would ensure the safety of students and visitors at the reception. This shows that you take the responsibility seriously and are proactive about student welfare.