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- Tasks: Lead and inspire care teams to deliver exceptional, person-centred care.
- Company: Thornton Hall & Lodge, a caring community-focused care home.
- Benefits: Career development, discounts, recognition schemes, and 24/7 support.
- Other info: Join a supportive team dedicated to high-quality care and community values.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Experience in care home leadership and Level 5 Management qualification.
The predicted salary is between 50000 - 50000 £ per year.
Extraordinary People, Exceptional Care
Location: Thornton Hall & Lodge, 16–18 Tanhouse Road, Crosby, Liverpool, L23 1UB
Hours: Full Time
Salary: £50,000 per annum
Thornton Hall & Lodge is a bright, spacious, purpose-built 100-bed home providing high-quality residential, dementia, and short‑stay care. Rated ‘Good’ by the CQC, our home offers warmth, excellent standards, and a strong commitment to dignity, independence, and choice.
We are now seeking a passionate and confident General Manager to support our Home Manager in leading our experienced care team and maintaining exceptional standards across our residential and dementia communities.
About The Role
As General Manager, you will play a key leadership role in day‑to‑day operations, ensuring the home runs safely, smoothly, and in line with regulatory and Orchard Care Homes’ quality standards. You will act as the person in charge in the absence of the Home Manager and help cultivate a culture of warmth, professionalism, and truly person‑centred care.
Key Responsibilities
- Lead, supervise, and motivate care teams to deliver compassionate, high‑quality care.
- Support the Home Manager with daily operations, compliance, and inspections.
- Act as a key contact for residents, families, and external professionals, fostering strong relationships.
- Lead on safeguarding concerns and ensure appropriate follow‑up in the Manager’s absence.
- Oversee care plans, assessments, and medication administration, ensuring accuracy and regulatory compliance.
- Monitor resident wellbeing, respond quickly to changes, and update records accordingly.
- Support staffing functions, including supervision, training, induction, and team meetings.
- Promote a positive, resident‑focused culture aligned with Orchard’s values of respect, trust, and care.
About You
We’re looking for a caring, confident leader who can inspire teams, support high standards, and lead by example. We would especially welcome someone who has experience managing a smaller care home or service, and is now ready to step up into a larger, more complex environment while still keeping a hands‑on, person‑centred approach.
Requirements
- Previous experience in a senior or leadership role within a care home setting.
- Level 5 Leadership & Management for Adult Care.
- Strong communication, interpersonal, and supervisory skills.
- Ability to prioritise, stay organised, and make sound decisions under pressure.
- Compassionate, resident‑focused approach with a commitment to dignity and independence.
Everything You’ll Love
- Career development from day one, with clear progression pathways.
- Hundreds of colleague discounts every month across shopping, holidays, dining, tech, and more.
- Excellent employee recognition schemes such as ‘Making a Difference’ award and Long Service Awards.
- Free emotional, practical, and financial support that’s fully confidential, through an Employee Assistance Programme helpline and wellbeing app that’s available 24/7, all year round.
- Company‑supported pension scheme to invest in your future.
- Fully funded DBS check.
About Thornton Hall & Lodge Care Home
Thornton Hall & Lodge is a bright and spacious purpose‑built home that specialises in care for older people, with the Hall providing 24hr residential care for 50 residents, and the Lodge giving additional round‑the‑clock dementia care for 50 residents. Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones. We believe in investing in our people. Your professional development will be actively encouraged, with plenty of training and progression opportunities across our portfolio of homes.
Apply today
If you’re ready to bring your compassion, energy, and dedication to a role that truly makes a difference, apply today and help us provide the kind of care every person deserves. We proudly support the Armed Forces community and welcome applications from veterans, reservists, and military spouses as part of our commitment to the Defence Employer Recognition Scheme. We value the unique skills and experiences that service personnel bring and are dedicated to fostering a supportive and inclusive workplace where everyone can thrive.
General Manager in Thornton employer: Orchard Care Homes
Contact Detail:
Orchard Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Thornton
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At StudySmarter, we believe that knowing the ins and outs of Thornton Hall & Lodge will help you showcase how your leadership style aligns with their commitment to exceptional care.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and resident care. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your passion for providing high-quality care.
We think you need these skills to ace General Manager in Thornton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for care shine through! We want to see how much you care about making a difference in people's lives, so share your experiences and what motivates you to lead a team in a care setting.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your leadership experience and any relevant qualifications, like your Level 5 Leadership & Management for Adult Care. We love seeing how your background aligns with our values!
Be Person-Centred: In your application, emphasise your person-centred approach. Talk about how you've fostered relationships with residents, families, and staff in the past. We’re all about creating a warm and supportive environment, so show us how you can contribute to that culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Thornton Hall & Lodge and what we stand for.
How to prepare for a job interview at Orchard Care Homes
✨Know Your Care Standards
Familiarise yourself with the CQC standards and Orchard Care Homes' quality expectations. Be ready to discuss how you’ve maintained or improved care standards in your previous roles, as this will show your commitment to exceptional care.
✨Showcase Your Leadership Style
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you inspired your team to deliver high-quality care, and be ready to share these stories during the interview.
✨Understand the Community
Research Thornton Hall & Lodge and its role in the local community. Be prepared to discuss how you would foster relationships with residents, families, and external professionals to enhance the care experience.
✨Demonstrate Your Compassion
As a General Manager, a compassionate approach is key. Prepare to talk about how you prioritise resident dignity and independence in your care philosophy, and provide examples of how you've implemented person-centred care in your previous roles.