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- Tasks: Lead and inspire care teams to deliver exceptional, person-centred care.
- Company: Thornton Hall & Lodge, a caring community-focused care home.
- Benefits: Competitive salary, career development, discounts, and 24/7 wellbeing support.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Experience in care home leadership and Level 5 Management qualification.
- Other info: Join a supportive team dedicated to high-quality care and community values.
The predicted salary is between 42000 - 58000 £ per year.
Extraordinary People, Exceptional Care
Location: Thornton Hall & Lodge, 16–18 Tanhouse Road, Crosby, Liverpool, L23 1UB
Hours: Full Time
Salary: £50,000 per annum
Thornton Hall & Lodge is a bright, spacious, purpose-built 100-bed home providing high-quality residential, dementia, and short-stay care. Rated 'Good' by the CQC, our home offers warmth, excellent standards, and a strong commitment to dignity, independence, and choice.
We are now seeking a passionate and confident General Manager to support our Home Manager in leading our experienced care team and maintaining exceptional standards across our residential and dementia communities.
About the Role
As General Manager, you will play a key leadership role in day-to-day operations, ensuring the home runs safely, smoothly, and in line with regulatory and Orchard Care Homes' quality standards. You will act as the person in charge in the absence of the Home Manager and help cultivate a culture of warmth, professionalism, and truly person-centred care.
Key Responsibilities
- Lead, supervise, and motivate care teams to deliver compassionate, high-quality care.
- Support the Home Manager with daily operations, compliance, and inspections.
- Act as a key contact for residents, families, and external professionals, fostering strong relationships.
- Lead on safeguarding concerns and ensure appropriate follow-up in the Manager's absence.
- Oversee care plans, assessments, and medication administration, ensuring accuracy and regulatory compliance.
- Monitor resident wellbeing, respond quickly to changes, and update records accordingly.
- Support staffing functions, including supervision, training, induction, and team meetings.
- Promote a positive, resident-focused culture aligned with Orchard's values of respect, trust, and care.
About You
We're looking for a caring, confident leader who can inspire teams, support high standards, and lead by example. We would especially welcome someone who has experience managing a smaller care home or service, and is now ready to step up into a larger, more complex environment while still keeping a hands-on, person-centred approach.
Requirements
- Previous experience in a senior or leadership role within a care home setting.
- Level 5 Leadership & Management for Adult Care.
- Strong communication, interpersonal, and supervisory skills.
- Ability to prioritise, stay organised, and make sound decisions under pressure.
- Compassionate, resident-focused approach with a commitment to dignity and independence.
Everything You'll Love
- Career development from day one, with clear progression pathways.
- Hundreds of colleague discounts every month across shopping, holidays, dining, tech, and more.
- Excellent employee recognition schemes such as 'Making a Difference' award and Long Service Awards.
- Free emotional, practical, and financial support that’s fully confidential, through an Employee Assistance Programme helpline and wellbeing app that’s available 24/7, all year round.
- Company-supported pension scheme to invest in your future.
- Fully funded DBS check.
About Thornton Hall & Lodge Care Home
Thornton Hall & Lodge is a bright and spacious purpose-built home that specialises in care for older people, with the Hall providing 24hr residential care for 50 residents, and the Lodge giving additional round the clock dementia care for 50 residents. Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones. We believe in investing in our people. Your professional development will be actively encouraged, with plenty of training and progression opportunities across our portfolio of homes.
Apply today
If you're ready to bring your compassion, energy, and dedication to a role that truly makes a difference, apply today and help us provide the kind of care every person deserves. We proudly support the Armed Forces community and welcome applications from veterans, reservists, and military spouses as part of our commitment to the Defence Employer Recognition Scheme. We value the unique skills and experiences that service personnel bring and are dedicated to fostering a supportive and inclusive workplace where everyone can thrive.
General Manager employer: Orchard Care Homes
Contact Detail:
Orchard Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and staff. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. This will help you demonstrate your experience and skills effectively during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the role, the team, and the home’s values. This shows that you’re engaged and serious about making a positive impact.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for care shine through! We want to see how much you care about making a difference in people's lives, so share your experiences and what motivates you to lead a team in a care setting.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your leadership experience and any relevant qualifications, like your Level 5 Leadership & Management for Adult Care. We love seeing how your background aligns with our values!
Be Person-Centred: In your application, emphasise your person-centred approach. Talk about how you've fostered relationships with residents, families, and staff in the past. We’re all about dignity and independence, so show us how you embody these principles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Thornton Hall & Lodge. We can’t wait to hear from you!
How to prepare for a job interview at Orchard Care Homes
✨Know Your Care Standards
Familiarise yourself with the CQC standards and Orchard Care Homes' quality expectations. Be ready to discuss how you’ve maintained or improved care standards in your previous roles, as this will show your commitment to high-quality care.
✨Showcase Your Leadership Style
Prepare examples of how you've led and motivated teams in the past. Highlight your hands-on approach and how you foster a positive, resident-focused culture. This is crucial for a General Manager role, so make it personal and relatable.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. You’ll need strong communication skills to build relationships with residents, families, and professionals. Consider mock interviews to refine your delivery and ensure you come across as approachable and professional.
✨Demonstrate Your Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you resolved them. Being able to discuss your decision-making process under pressure will reassure the interviewers that you can handle the complexities of a larger care home environment.