IT Support Apprentice in Maidenhead

Benefits: 36 days holiday (28 + bank holidays) – Pension Scheme – Life Insurance – HealthShield Healthcare & Wellbeing Benefits – Annual Discretionary Bonus – Income Protection Scheme – Long Service Awards – Employee Referral Scheme – Sales Lead Referral Scheme – Development & Training – Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Full time, Permanent.

Are you looking to start a career in IT and want to join a fast‑growing international software development start‑up? Are you looking for a role where you can learn, develop and grow quickly? We are ORCA Service Technologies, and we create killer software applications. ORCA Service Technologies is a small software development firm located in Maidenhead, UK. Our mission is to deliver simple to use, high quality, affordable IT solutions for Facility Service organisations.

About the role

We are looking for an apprentice to join our software support team: someone who knows their way around a computer and is not afraid to work hard to learn quickly on the job.

Responsibilities

• Responsible for IT support activities (categorising, prioritising, and solving tickets)
• Support senior and junior developers on ground‑breaking projects and cutting‑edge development activities
• Work closely with customers to scope incoming project requests
• Understand OST’s organisational systems to develop and support customers
• Responsible for customer contact and project ownership around your development works

Qualifications and skills

• Have a basic understanding of Microsoft Office
• Have a basic understanding and passion for IT
• Ability to learn quickly on the job
• Ability to work in a team as well as independently
• Preferred: IT hardware skills
• Preferred: Prior education and/or working experience in IT
• Preferred: Good communication skills through a variety of methods

What you’ll gain

• You’ll be given responsibility from day one, and you’ll have to develop fast
• You’ll be an invaluable part of our team. Workload will vary and no two days will ever feel the same
• You will have full ownership of your own projects, as well as still contributing to the bottom line
• Energy, enthusiasm and fresh thinking, we’re fully open to your ideas. Working within an SME you will be expected to make an impact
• Work in a challenging international environment
• Clear progression and personal development plan with regular reviews & feedback
• Enrolment onto the OST Leadership Academy with personal mentoring and the creation of a personal development plan, after completing a three‑month probation
• Continuous development and training opportunities from seminars, conferences, 1‑2‑1s with Directors, and networking events to recognised professional qualifications.

If this sounds like you, please apply today. At ORCAserv, we are proud to be an equal opportunity employer and are dedicated to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively encourage applications from people of all backgrounds, including those who are underrepresented in our industry, and we strive to create an environment that reflects the diverse communities we serve.