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- Tasks: Engage with customers via phone and in person, assisting with queries and promoting services.
- Company: Join a prestigious FTSE 250 British Utilities Company known for its commitment to customer service.
- Benefits: Enjoy flexible working hours, competitive earnings, bonuses, and free training tailored to your schedule.
- Why this job: This role offers career advancement opportunities and the chance to develop leadership skills.
- Qualifications: Must be 18+, have strong communication skills, basic IT knowledge, and permission to work in the UK.
- Other info: Ideal for those looking to work from home, either part-time or full-time.
The predicted salary is between 28800 - 43200 £ per year.
Vacancy: Home-Based Customer Service Representative
Monthly Earnings: £500-£1400/month
Location: Brighton
Join us as we recruit for a prestigious FTSE 250 British Utilities Company. We are seeking passionate individuals who are eager to work from home, whether part-time or full-time, or those looking to supplement their current income.
The responsibilities for the Home-Based Customer Service Role include:
- To Engage with people both in person and over the phone
- Recommend our exceptional services
- Assist our client\’s customers with any queries or concerns
For the Home-Based Customer Service Role you will need:
- Strong communication skills for both face-to-face and phone interactions
- Patience, motivation, and a can-do attitude
- Basic IT skills
- Self-motivation and drive
- Access to a mobile phone
- Permission to work in the UK
- Must be 18 years or older
- This position is not suitable for international students due to visa restrictions.
What\’s in it for you as a Home-Based Customer Service Representative:
- Free, convenient introductory training tailored to your schedule
- Your very own website
- Marketing and training resources
- Dedicated mentorship
- Competitive earnings
- Additional bonuses
- Potential for residual income
- Exciting incentives
This role offers excellent prospects for career advancement within the company. For those aspiring to lead a team, we seek individuals with confidence, patience, understanding, and exceptional team leadership skills.
Training is available for those who aspire to become a leader, even without prior experience.
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Home-Based Customer Service Representative employer: Orca Recruitment
Contact Detail:
Orca Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home-Based Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their offerings will help you engage more effectively with customers and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Consider role-playing scenarios with friends or family to build confidence in handling customer queries and concerns.
✨Tip Number 3
Showcase your self-motivation by preparing a home office setup that reflects your readiness for remote work. This can impress interviewers and highlight your commitment to the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and tips for succeeding in the application process.
We think you need these skills to ace Home-Based Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Home-Based Customer Service Representative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, patience, and any IT proficiency that may be beneficial for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you have successfully handled customer queries in the past and demonstrate your motivation to work from home.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Orca Recruitment
✨Showcase Your Communication Skills
As a Home-Based Customer Service Representative, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Exhibit Patience and Positivity
Customer service can be challenging, so it's important to convey your patience and positive attitude. Share instances where you maintained composure in difficult situations, highlighting your motivation to help others.
✨Familiarise Yourself with Basic IT Skills
Since the role requires basic IT skills, be prepared to discuss your proficiency with technology. Mention any relevant software or tools you've used in previous roles, and express your willingness to learn new systems if necessary.
✨Express Your Self-Motivation
Working from home requires a high level of self-motivation. Be ready to talk about how you manage your time and stay productive in a remote environment. Share strategies you use to keep yourself focused and driven.
