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- Tasks: Engage with customers, recommend services, and assist with queries from home.
- Company: Join a prestigious FTSE 250 British Utilities Company making a difference.
- Benefits: Enjoy flexible hours, competitive earnings, bonuses, and free training.
- Why this job: Perfect for those seeking work-life balance and career growth in a supportive environment.
- Qualifications: Strong communication skills and a can-do attitude; no prior experience needed.
- Other info: Open to UK residents aged 18 and over; ideal for students or anyone wanting extra income.
The predicted salary is between 24000 - 36000 £ per year.
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Vacancy: Home-Based Customer Service Representative
Location: Birmingham
Join us as we recruit for a prestigious FTSE 250 British Utilities Company. We are seeking passionate individuals who are eager to work from home, whether part-time or full-time, or those looking to supplement their current income.
The responsibilities for the Home-Based Customer Service Role include:
- To Engage with people both in person and over the phone
- Recommend our exceptional services
- Assist our client\’s customers with any queries or concerns
For the Home-Based Customer Service Role you will need:
- Strong communication skills for both face-to-face and phone interactions
- Patience, motivation, and a can-do attitude
- Basic IT skills
- Self-motivation and drive
- Access to a mobile phone
- Permission to work in the UK
- Must be 18 years or older
- This position is not suitable for international students due to visa restrictions.
What\’s in it for you as a Home-Based Customer Service Representative :
- Free, convenient introductory training tailored to your schedule
- Your very own website
- Marketing and training resources
- Dedicated mentorship
- Competitive earnings
- Additional bonuses
- Potential for residual income
- Exciting incentives
This role offers excellent prospects for career advancement within the company. For those aspiring to lead a team, we seek individuals with confidence, patience, understanding, and exceptional team leadership skills.
Training is available for those who aspire to become a leader, even without prior experience. No qualifications or prior experience are necessary for this position, as we provide comprehensive training and unwavering support. You\’ll have the flexibility to set your hours, aligning work with your current lifestyle, all from the comfort of your home.
This incredible opportunity is open to individuals based anywhere in the UK.
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Home-Based Customer Service employer: Orca Recruitment
Contact Detail:
Orca Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home-Based Customer Service
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what the utilities company offers will help you engage more effectively with customers and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of phone interactions, consider role-playing scenarios with friends or family to build your confidence and improve your ability to handle customer queries.
✨Tip Number 3
Showcase your self-motivation and drive. Think of examples from your past experiences where you've demonstrated these qualities, as they are crucial for a home-based role where you'll be working independently.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role allows you to set your hours, being clear about when you can work will show that you're organised and ready to commit to the position.
We think you need these skills to ace Home-Based Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Home-Based Customer Service role. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or communication roles. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work for this British Utilities Company and how you can contribute to their success.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Orca Recruitment
✨Showcase Your Communication Skills
Since strong communication is key for this role, be prepared to demonstrate your ability to engage effectively. Practice answering questions clearly and concisely, and consider using examples from past experiences where you successfully resolved customer queries.
✨Exude Patience and Positivity
The interviewers will be looking for candidates who display patience and a can-do attitude. During the interview, maintain a positive tone, even when discussing challenges. This will show that you are motivated and ready to tackle any situation.
✨Familiarise Yourself with Basic IT Skills
As basic IT skills are required for the role, brush up on your knowledge of common software and tools used in customer service. Be ready to discuss how you’ve used technology in previous roles or how you plan to adapt to new systems.
✨Express Your Motivation for Remote Work
Since this is a home-based position, convey your self-motivation and drive during the interview. Share how you manage your time effectively and stay productive while working from home, as this will reassure them of your suitability for the role.
