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- Tasks: Help customers with queries and recommend services from the comfort of your home.
- Company: Join a top British Utilities Company listed in FTSE 250.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, and free training.
- Why this job: Perfect for self-starters looking to earn extra income while gaining valuable experience.
- Qualifications: Must be 18+, have basic IT skills, and be eligible to work in the UK.
- Other info: Promotional opportunities available for those interested in team leadership.
Vacancy: Home-Based Customer Service Representative Monthly Earnings: £500-£1400/month Location: Birmingham We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home, either part-time or full time or who would like to earn an additional income in conjunction with their current role. The responsibilities for the Home-Based Customer Service Representative Role include: * Liaising with people both face-to-face and over the telephone * Recommending the company services * Helping customers with any queries or complaints For the Home-Based Customer Service Representative role you will need: * Ability to communicate both over the telephone and face-to-face * Patience and motivation * Basic IT Skills * Be a self-starter * Mobile phone * You must be permitted to work in the UK * You must be 18+ * This role is not suitable for international students due to visa restrictions What you will get for the Home-Based Customer Service Representative role: * Free, simple, introductory training that fits around your routine * Your own website * Marketing and training tools * Mentor * Competitive earnings * Bonus on top of the earnings * Residual income * Incentives There are promotional opportunities within this company and for anyone wanting to lead a team, you will need to be confident, patient, understanding and have good quality team-leading skills. If you want to become a leader but have no experience training can be provided
Customer Service Advisor employer: Orca Recruitment & Training Services Ltd
Contact Detail:
Orca Recruitment & Training Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's services and values. This will help you confidently recommend their offerings during customer interactions, showcasing your knowledge and enthusiasm.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be liaising with customers over the phone and face-to-face, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Demonstrate your self-starter attitude by preparing examples of how you've taken initiative in previous roles. This will show that you're motivated and ready to work independently from home.
✨Tip Number 4
Highlight any experience you have with customer service or handling complaints. Being able to showcase your patience and problem-solving skills will make you a strong candidate for this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Home-Based Customer Service Representative. Highlight your ability to communicate effectively and your experience in handling customer queries in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, patience, and any relevant IT skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in working from home and how your background makes you a suitable candidate for this role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Orca Recruitment & Training Services Ltd
✨Show Your Communication Skills
Since the role involves liaising with customers both face-to-face and over the phone, it's crucial to demonstrate your communication skills during the interview. Practice clear and concise responses, and be ready to showcase how you handle customer queries or complaints.
✨Highlight Your Patience and Motivation
The company values patience and motivation in their representatives. Be prepared to share examples from your past experiences where you demonstrated these qualities, especially in challenging situations.
✨Familiarize Yourself with Basic IT Skills
As basic IT skills are a requirement for the role, make sure you can discuss your proficiency with relevant software or tools. If you have experience using customer service platforms, mention them to show you're tech-savvy.
✨Express Your Interest in Growth Opportunities
The company offers promotional opportunities, so express your interest in advancing within the organization. Share your aspirations for leadership roles and how you plan to develop the necessary skills, even if you haven't had formal experience yet.
