At a Glance
- Tasks: Manage customer relationships and drive success through data analysis and insights.
- Company: Innovative maritime tech company focused on safety and operational excellence.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Join a mission-driven team transforming maritime navigation with AI technology.
- Qualifications: 3+ years in Customer Success or Account Management, strong analytical skills required.
The predicted salary is between 50000 - 70000 £ per year.
Orca AI advances the maritime industry by providing intelligent navigation solutions that prevent collisions and save lives. Our platform empowers Captains and Officers on the bridge with an accurate, real-time understanding of their surroundings, while also enabling shore-side teams to improve operational oversight, safety management, and fleet performance through FleetView, Orca AI’s office-facing platform. Powered by AI and computer vision, Orca AI is defining a new standard for maritime navigation, helping customers drive measurable outcomes both onboard and across their broader fleet operations.
We are looking for an experienced and data-oriented Customer Success Manager to establish trusted, long-term relationships with one of our most strategic customers. This role owns the full post-sale customer lifecycle, from implementation and onboarding through value realization, adoption, engagement, and expansion. This role reports to the Director of Customer Success. This position will manage one of Orca AI’s strategic customers in Cyprus, as well as customers in the Greek market. If based in Athens, the role requires regular travel from Athens to Cyprus for a minimum of two days per week. Travel frequency may change over time.
Responsibilities
- Own and grow strategic, long-term customer relationships, serving as the primary partner responsible for customer engagement, satisfaction, retention, and renewal success.
- Build trusted advisor relationships with customer stakeholders across both vessel and shore-side operations, including decision makers, fleet managers, technical teams, and safety leadership.
- Develop a deep understanding of customers’ operational realities, priorities, pain points, and success criteria, and translate these into clear engagement and value plans.
- Take a data-driven approach to customer success by analyzing product usage, operational performance, and KPIs to identify risks and opportunities.
- Partner with customers to deliver actionable insights and recommendations through data reports, dashboards, and performance reviews, driving measurable outcomes and long-term value realization.
- Lead change management efforts to support successful adoption across onboard and office teams, ensuring Orca AI solutions become embedded in daily workflows.
- Drive value realization by advising customers on best practices and optimal usage of Orca AI products, including FleetView and broader fleet operations.
- Act as the voice of the customer internally, contributing feedback, insights, and customer needs into product discussions and roadmap prioritization.
- Partner with Sales and Product teams to identify expansion opportunities, including upsell, cross-sell, and broader fleet rollouts.
- Support implementation and onboarding for new customers as needed.
Requirements
- 3 or more years of experience in Customer Success, Account Management, or similar customer-facing roles within a B2B SaaS or enterprise technology environment.
- Strong analytical and data-oriented mindset, with experience using data, analyzing trends, connecting data with business needs, measuring outcomes, and driving adoption and retention.
- Experience working with reporting tools, dashboards, and performance metrics, and translating data into clear insights for customer and internal stakeholders (e.g., usage trends, operational KPIs).
- Proven experience working with senior stakeholders and decision makers in complex B2B organizations.
- Strong technical aptitude and experience working with software-based solutions.
- Familiarity with AI and computer vision technologies is an advantage.
- Excellent prioritization, organizational, and process management skills, with a strong sense of ownership and accountability.
- Native level English with excellent written and verbal communication skills.
- Exceptional interpersonal skills and the ability to build trust across multiple customer personas.
- Ability to thrive in a fast-paced, dynamic, and evolving environment.
- Bachelor’s degree.
Nice to Have
- Hands-on experience performing data analysis (e.g., Excel/Google Sheets, SQL, BI tools) and creating customer-facing reporting.
- Background or experience in the maritime industry.
- Commercial experience, including exposure to renewals, expansions, or revenue growth initiatives.
Required skills: Account Management, Change Management, Data Analysis, Project Management, Reporting, KPI Metrics.
Required languages: Greek, English.
Maritime CSM: Data-Driven Success & Growth Partner employer: Orca AI
Orca AI is an exceptional employer that champions innovation in the maritime industry, offering a dynamic work environment where data-driven insights lead to meaningful customer relationships and impactful outcomes. With a strong focus on employee growth, Orca AI provides opportunities for professional development and collaboration across teams, all while fostering a culture of trust and accountability. Located in Athens with regular travel to Cyprus, employees benefit from a vibrant work culture that embraces cutting-edge technology and a commitment to safety and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Maritime CSM: Data-Driven Success & Growth Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the maritime industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Customer Success Manager role!
✨Tip Number 2
Show off your data skills! Prepare to discuss how you've used data to drive customer success in past roles. Bring examples of reports or dashboards you've created. We want to see how you can turn numbers into actionable insights for Orca AI’s customers.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common questions related to customer engagement and retention. We can even do mock interviews together to help you feel confident and prepared when it’s time to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board at Orca AI!
We think you need these skills to ace Maritime CSM: Data-Driven Success & Growth Partner
Some tips for your application 🫡
Show Your Data Skills:Since this role is all about being data-driven, make sure to highlight your analytical skills in your application. Share specific examples of how you've used data to drive customer success or improve processes in your previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. We want to see how you fit into our vision at Orca AI.
Highlight Relationship Building:This role is all about building long-term relationships with customers. Make sure to include examples of how you've successfully managed customer relationships in the past, especially with senior stakeholders in B2B environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orca AI
✨Know Your Data
As a Customer Success Manager, you'll need to demonstrate your analytical skills. Brush up on how to interpret data and trends relevant to customer success. Be ready to discuss specific examples of how you've used data to drive outcomes in previous roles.
✨Understand the Maritime Industry
Familiarise yourself with the maritime sector and the challenges it faces. Research Orca AI’s solutions and think about how they can address these challenges. Showing that you understand the industry will help you build credibility with the interviewers.
✨Build Relationships
This role is all about establishing long-term relationships. Prepare to share examples of how you've successfully built trust with stakeholders in past positions. Highlight your interpersonal skills and how you’ve navigated complex B2B environments.
✨Prepare for Change Management Questions
Change management is key in this role. Think about times when you've led change initiatives or helped teams adopt new technologies. Be ready to discuss your approach to ensuring smooth transitions and how you measure success in these scenarios.
