At a Glance
- Tasks: Lead engaging training sessions for vessel crews to boost product adoption and user experience.
- Company: Join a dynamic Customer Success team focused on maritime safety and efficiency.
- Benefits: Gain hands-on experience, develop communication skills, and enjoy a supportive work environment.
- Why this job: Make a real impact by empowering users and shaping the future of maritime operations.
- Qualifications: Strong communication skills and a passion for user engagement; training experience is a plus.
- Other info: Opportunity for travel and collaboration with a global customer base.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive and people-oriented Customer Training Specialist to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform.
This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences.
Responsibilities- Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.
- Keep track of crew changes and timelines to make sure onboard crew remains trained.
- Build trusted relationships with end users to promote continuous engagement and feedback.
- Track and support product adoption across vessels, proactively addressing usage gaps or issues.
- Monitor training effectiveness and user health metrics, and iterate accordingly.
- Coordinate with CSMs and the product team to relay user feedback and suggest improvements.
- Develop user-facing training content, guides, and FAQs tailored to different roles onboard.
- Schedule and lead remote or in-person enablement activities across customer fleets.
- Be a champion of the end user, ensuring their voice is heard internally and reflected in how we deliver value.
- Strong interpersonal and communication skills, with the ability to build rapport quickly.
- Organized, responsive, and capable of managing multiple training tracks in parallel.
- Ability to simplify complex topics and tailor messaging to different user personas.
- Fluent in English; other languages a plus due to our global customer base.
- Willingness to occasionally travel to customer sites or vessels if needed.
- Comfort working with maritime or operational users is a strong plus (but not required).
- Experience in training, onboarding, or user-facing roles is a plus.
If you’re passionate about creating intuitive, supportive experiences for end users and want to be part of a team shaping the future of maritime safety and efficiency, we encourage you to apply.
Customer Training Specialist in London employer: Orca AI
Contact Detail:
Orca AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Specialist in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Customer Training Specialist, especially your communication and relationship-building abilities.
✨Tip Number 3
Show off your passion! During the interview, share specific examples of how you've created impactful user experiences in the past. This will demonstrate your hands-on approach and commitment to driving product adoption.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the role and your fit for the team.
We think you need these skills to ace Customer Training Specialist in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creating impactful user experiences! In your application, share why you're excited about the Customer Training Specialist role and how you can contribute to our mission at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your strong communication skills and any relevant experience in training or onboarding. We want to know how your background aligns with the responsibilities outlined in the job description!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills, making it easy for us to see how you fit the role of a proactive Customer Training Specialist.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Orca AI
✨Know Your Audience
Before the interview, research the company and its customer base. Understand the maritime industry and the specific challenges vessel crews face. This will help you tailor your responses and demonstrate your ability to connect with end users.
✨Showcase Your Communication Skills
As a Customer Training Specialist, strong communication is key. Prepare examples of how you've effectively communicated complex topics in the past. Practice explaining a technical concept in simple terms to show your ability to engage different user personas.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple training tracks or projects simultaneously. Share specific strategies or tools you use to stay organised and ensure that all users receive the training they need on time.
✨Emphasise Relationship-Building
Highlight your experience in building rapport with users. Prepare anecdotes that illustrate how you've fostered trust and engagement in previous roles. This will show your potential employer that you can create impactful user experiences.
