At a Glance
- Tasks: Build strong relationships with customers and drive their success using our innovative maritime solutions.
- Company: Join Orca AI, a leader in intelligent navigation for the maritime industry.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be at the forefront of maritime technology and help save lives through your work.
- Qualifications: 3+ years in Customer Success or Account Management, strong analytical skills, and a passion for tech.
The predicted salary is between 50000 - 65000 £ per year.
Orca AI advances the maritime industry by providing intelligent navigation solutions that prevent collisions and save lives. Our platform empowers Captains and Officers on the bridge with an accurate, real-time understanding of their surroundings, while also enabling shore-side teams to improve operational oversight, safety management, and fleet performance through FleetView, Orca AI’s office-facing platform. Powered by AI and computer vision, Orca AI is defining a new standard for maritime navigation, helping customers drive measurable outcomes both onboard and across their broader fleet operations.
We are looking for an experienced and data-oriented Customer Success Manager to establish trusted, long-term relationships with one of our most strategic customers. This role owns the full post-sale customer lifecycle, from implementation and onboarding through value realization, adoption, engagement, and expansion. This role reports to the Director of Customer Success. This position will manage one of Orca AI’s strategic customers in Cyprus, as well as customers in the Greek market. If based in Athens, the role requires regular travel from Athens to Cyprus for a minimum of two days per week. Travel frequency may change over time.
Responsibilities
- Own and grow strategic, long-term customer relationships, serving as the primary partner responsible for customer engagement, satisfaction, retention, and renewal success.
- Build trusted advisor relationships with customer stakeholders across both vessel and shore-side operations, including decision makers, fleet managers, technical teams, and safety leadership.
- Develop a deep understanding of customers’ operational realities, priorities, pain points, and success criteria, and translate these into clear engagement and value plans.
- Take a data-driven approach to customer success by analyzing product usage, operational performance, and KPIs to identify risks and opportunities.
- Partner with customers to deliver actionable insights and recommendations through data reports, dashboards, and performance reviews, driving measurable outcomes and long-term value realization.
- Lead change management efforts to support successful adoption across onboard and office teams, ensuring Orca AI solutions become embedded in daily workflows.
- Drive value realization by advising customers on best practices and optimal usage of Orca AI products, including FleetView and broader fleet operations.
- Act as the voice of the customer internally, contributing feedback, insights, and customer needs into product discussions and roadmap prioritization.
- Partner with Sales and Product teams to identify expansion opportunities, including upsell, cross-sell, and broader fleet rollouts.
- Support implementation and onboarding for new customers as needed.
Requirements
- 3 or more years of experience in Customer Success, Account Management, or similar customer-facing roles within a B2B SaaS or enterprise technology environment.
- Strong analytical and data-oriented mindset, with experience using data, analyzing trends, connecting data with business needs, measuring outcomes, and driving adoption and retention.
- Experience working with reporting tools, dashboards, and performance metrics, and translating data into clear insights for customer and internal stakeholders (e.g., usage trends, operational KPIs).
- Proven experience working with senior stakeholders and decision makers in complex B2B organizations.
- Strong technical aptitude and experience working with software-based solutions.
- Familiarity with AI and computer vision technologies is an advantage.
- Excellent prioritization, organizational, and process management skills, with a strong sense of ownership and accountability.
- Native level English with excellent written and verbal communication skills.
- Exceptional interpersonal skills and the ability to build trust across multiple customer personas.
- Ability to thrive in a fast-paced, dynamic, and evolving environment.
- Bachelor’s degree.
Nice to Have
- Hands-on experience performing data analysis (e.g., Excel/Google Sheets, SQL, BI tools) and creating customer-facing reporting.
- Background or experience in the maritime industry.
- Commercial experience, including exposure to renewals, expansions, or revenue growth initiatives.
Required skills: Account Management, Change Management, Data Analysis, Project Management, Reporting, KPI Metrics.
Required languages: Greek, English.
Customer Success Manager - Cyprus/Greece in London employer: Orca AI
Orca AI is an exceptional employer that champions innovation in the maritime industry, offering a dynamic work environment where employees can thrive. With a strong focus on employee growth and development, team members are encouraged to leverage their analytical skills while building meaningful relationships with strategic customers across Cyprus and Greece. The company's commitment to a collaborative culture, combined with the opportunity to work with cutting-edge AI technology, makes it a rewarding place for those seeking impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Cyprus/Greece in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the maritime industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your data skills! Since this role is all about being data-driven, prepare to discuss how you've used data to drive customer success in the past. Bring examples of reports or dashboards you've created to showcase your analytical prowess.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by doing mock sessions with friends or using online resources. Focus on articulating how you can build trusted relationships and drive value for customers, as that's key for this position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows us you're genuinely interested in joining our team and helps us keep track of all the amazing talent out there.
We think you need these skills to ace Customer Success Manager - Cyprus/Greece in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've built long-term relationships with customers. We want to see how you can bring value to our team!
Show Off Your Data Skills:Since this role is all about being data-driven, don’t forget to showcase your analytical skills. Mention any tools you’ve used for data analysis and how you’ve translated that into actionable insights for customers. We love a good data story!
Be Personable:Customer success is all about relationships, so let your personality shine through! Use your cover letter to tell us about your interpersonal skills and how you’ve successfully engaged with stakeholders in the past. We’re looking for someone who can build trust!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Orca AI!
How to prepare for a job interview at Orca AI
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Orca AI's solutions and how they impact the maritime industry. Familiarise yourself with their platform, FleetView, and think about how you can leverage your experience to enhance customer relationships and drive value.
✨Showcase Your Data Skills
Since this role is data-oriented, be prepared to discuss specific examples of how you've used data analysis in previous roles. Bring along any reports or dashboards you've created that demonstrate your ability to translate data into actionable insights for customers.
✨Build Rapport with Stakeholders
Think about how you can establish trust with various stakeholders. Prepare examples of how you've successfully built relationships with decision-makers in complex B2B environments, and be ready to discuss your approach to managing those relationships.
✨Prepare for Change Management Scenarios
As a Customer Success Manager, you'll need to lead change management efforts. Be ready to share your experiences in guiding teams through transitions, especially in adopting new technologies. Highlight your strategies for ensuring smooth integration of solutions into daily workflows.
