At a Glance
- Tasks: Lead engaging training sessions for vessel crews and ensure they get the most from our platform.
- Company: Join a dynamic Customer Success team focused on maritime safety and efficiency.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work environment.
- Why this job: Make a real impact by empowering users and shaping their experiences with innovative technology.
- Qualifications: Strong communication skills and a passion for user engagement are essential.
- Other info: Opportunity for travel and growth in a unique maritime industry.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive and people-oriented Customer Training Specialist to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform. This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences.
Responsibilities
- Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.
- Keep track of crew changes and timelines to make sure onboard crew remains trained.
- Build trusted relationships with end users to promote continuous engagement and feedback.
- Track and support product adoption across vessels, proactively addressing usage gaps or issues.
- Monitor training effectiveness and user health metrics, and iterate accordingly.
- Coordinate with CSMs and the product team to relay user feedback and suggest improvements.
- Develop user-facing training content, guides, and FAQs tailored to different roles onboard.
- Schedule and lead remote or in-person enablement activities across customer fleets.
- Be a champion of the end user, ensuring their voice is heard internally and reflected in how we deliver value.
Requirements
- Strong interpersonal and communication skills, with the ability to build rapport quickly.
- Organized, responsive, and capable of managing multiple training tracks in parallel.
- Ability to simplify complex topics and tailor messaging to different user personas.
- Fluent in English; other languages a plus due to our global customer base.
- Willingness to occasionally travel to customer sites or vessels if needed.
- Comfort working with maritime or operational users is a strong plus (but not required).
- Experience in training, onboarding, or user-facing roles is a plus.
If you’re passionate about creating intuitive, supportive experiences for end users and want to be part of a team shaping the future of maritime safety and efficiency, we encourage you to apply.
Customer Training Specialist employer: Orca AI
Contact Detail:
Orca AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer training. Think about how you would handle onboarding and user engagement, and be ready to share your ideas!
✨Tip Number 3
Showcase your communication skills! During interviews or networking, demonstrate how you can simplify complex topics and tailor your message to different audiences. This is key for a Customer Training Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Customer Training Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Customer Training Specialist role. We want to see how your background aligns with our mission of driving product adoption and creating impactful user experiences.
Show Off Your Communication Skills: Since this role is all about building relationships and engaging with users, let your communication skills shine through in your application. Use clear, concise language and maybe even share a brief example of how you've successfully communicated complex topics in the past.
Demonstrate Your Passion: We love seeing candidates who are genuinely excited about the role and our mission. In your cover letter, share why you're passionate about training and user experience, and how you envision contributing to our Customer Success team.
Apply Through Our Website: To make sure your application gets into the right hands, we encourage you to apply directly through our website. It’s the best way for us to review your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Orca AI
✨Know Your Audience
Before the interview, research the company and its customer base. Understand the maritime industry and the specific challenges vessel crews face. This will help you tailor your responses and show that you're genuinely interested in creating impactful user experiences.
✨Showcase Your Communication Skills
As a Customer Training Specialist, strong communication is key. Prepare examples of how you've effectively communicated complex topics in the past. Practice explaining a technical concept in simple terms to demonstrate your ability to connect with different user personas.
✨Be Proactive and Organised
Highlight your organisational skills by discussing how you manage multiple training tracks or projects simultaneously. Share any tools or methods you use to keep track of timelines and ensure that all users remain trained and engaged.
✨Emphasise Relationship-Building
Prepare to discuss how you've built trusted relationships in previous roles. Think of specific instances where you gathered feedback from users and used it to improve their experience. This will show your potential employer that you can foster continuous engagement and act as a champion for end users.
