At a Glance
- Tasks: Build strong relationships with customers and drive their success using our innovative maritime solutions.
- Company: Join Orca AI, a leader in intelligent navigation for the maritime industry.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and collaboration in a fast-paced environment.
- Why this job: Be at the forefront of maritime technology and help save lives through your work.
- Qualifications: 3+ years in Customer Success or Account Management, strong analytical skills, and a passion for tech.
The predicted salary is between 50000 - 60000 £ per year.
Orca AI advances the maritime industry by providing intelligent navigation solutions that prevent collisions and save lives. Our platform empowers Captains and Officers on the bridge with an accurate, real-time understanding of their surroundings, while also enabling shore-side teams to improve operational oversight, safety management, and fleet performance through FleetView, Orca AI’s office-facing platform. Powered by AI and computer vision, Orca AI is defining a new standard for maritime navigation, helping customers drive measurable outcomes both onboard and across their broader fleet operations.
We are looking for an experienced and data-oriented Customer Success Manager to establish trusted, long-term relationships with one of our most strategic customers. This role owns the full post-sale customer lifecycle, from implementation and onboarding through value realization, adoption, engagement, and expansion. This role reports to the Director of Customer Success. This position will manage one of Orca AI’s strategic customers in Cyprus, as well as customers in the Greek market. If based in Athens, the role requires regular travel from Athens to Cyprus for a minimum of two days per week. Travel frequency may change over time.
Responsibilities
- Own and grow strategic, long-term customer relationships, serving as the primary partner responsible for customer engagement, satisfaction, retention, and renewal success.
- Build trusted advisor relationships with customer stakeholders across both vessel and shore-side operations, including decision makers, fleet managers, technical teams, and safety leadership.
- Develop a deep understanding of customers’ operational realities, priorities, pain points, and success criteria, and translate these into clear engagement and value plans.
- Take a data-driven approach to customer success by analyzing product usage, operational performance, and KPIs to identify risks and opportunities.
- Partner with customers to deliver actionable insights and recommendations through data reports, dashboards, and performance reviews, driving measurable outcomes and long-term value realization.
- Lead change management efforts to support successful adoption across onboard and office teams, ensuring Orca AI solutions become embedded in daily workflows.
- Drive value realization by advising customers on best practices and optimal usage of Orca AI products, including FleetView and broader fleet operations.
- Act as the voice of the customer internally, contributing feedback, insights, and customer needs into product discussions and roadmap prioritization.
- Partner with Sales and Product teams to identify expansion opportunities, including upsell, cross-sell, and broader fleet rollouts.
- Support implementation and onboarding for new customers as needed.
Requirements
- 3 or more years of experience in Customer Success, Account Management, or similar customer-facing roles within a B2B SaaS or enterprise technology environment.
- Strong analytical and data-oriented mindset, with experience using data, analyzing trends, connecting data with business needs, measuring outcomes, and driving adoption and retention.
- Experience working with reporting tools, dashboards, and performance metrics, and translating data into clear insights for customer and internal stakeholders (e.g., usage trends, operational KPIs).
- Proven experience working with senior stakeholders and decision makers in complex B2B organizations.
- Strong technical aptitude and experience working with software-based solutions.
- Familiarity with AI and computer vision technologies is an advantage.
- Excellent prioritization, organizational, and process management skills, with a strong sense of ownership and accountability.
- Native level English with excellent written and verbal communication skills.
- Exceptional interpersonal skills and the ability to build trust across multiple customer personas.
- Ability to thrive in a fast-paced, dynamic, and evolving environment.
- Bachelor’s degree.
Nice to Have
- Hands-on experience performing data analysis (e.g., Excel/Google Sheets, SQL, BI tools) and creating customer-facing reporting.
- Background or experience in the maritime industry.
- Commercial experience, including exposure to renewals, expansions, or revenue growth initiatives.
Required skills: Account Management, Change Management, Data Analysis, Project Management, Reporting, KPI Metrics.
Required languages: Greek, English.
Customer Success Manager - Cyprus/Greece employer: Orca AI
Orca AI is an exceptional employer that champions innovation in the maritime industry, offering a dynamic work environment where employees can thrive. With a strong focus on employee growth and development, team members are encouraged to leverage their analytical skills while building meaningful relationships with strategic customers across Cyprus and Greece. The company's commitment to a collaborative culture, combined with the opportunity to work with cutting-edge AI technology, makes it a rewarding place for those seeking impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Cyprus/Greece
✨Tip Number 1
Get to know the company inside out! Research Orca AI's products and their impact on the maritime industry. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and potentially a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role and be ready to share specific examples of how you've driven customer success in the past.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank you email expressing our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
We think you need these skills to ace Customer Success Manager - Cyprus/Greece
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've built long-term relationships with customers. We want to see how you can bring value to our team!
Show Off Your Data Skills:Since this role is all about being data-driven, don’t forget to showcase your analytical skills. Mention any tools you’ve used for data analysis and how you’ve translated that into actionable insights for customers. We love a numbers person!
Be Personable:Customer success is all about relationships, so let your personality shine through! Share examples of how you've built trust with clients and navigated complex stakeholder environments. We’re looking for someone who can connect with our customers on a personal level.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Orca AI
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Orca AI's customers and their needs. Familiarise yourself with the maritime industry, especially the challenges faced by Captains and shore-side teams. This will help you demonstrate your ability to build trusted relationships and show that you can translate customer pain points into actionable solutions.
✨Show Off Your Data Skills
Since this role is data-oriented, be prepared to discuss your experience with data analysis tools and how you've used data to drive customer success in the past. Bring examples of how you've identified trends or opportunities through data, and be ready to explain how you can apply these skills to enhance customer engagement at Orca AI.
✨Communicate Like a Pro
Excellent communication is key for a Customer Success Manager. Practice articulating your thoughts clearly and concisely. Be ready to showcase your interpersonal skills by discussing how you've built trust with stakeholders in previous roles. Remember, it's not just about what you say, but how you say it!
✨Prepare for Change Management Scenarios
This role involves leading change management efforts, so think of examples where you've successfully managed transitions or adoption of new technologies. Be ready to discuss your approach to ensuring that solutions become embedded in daily workflows, and how you’ve supported teams through these changes.
